Global Delivery Leader, Managed Services

PwC; Belfast City District; On-site; GBP 90,000 - 150,000; Full time

Job summary

PwC UK in Belfast seeks a Delivery Lead to oversee end-to-end delivery health across a portfolio of large, complex customer operations managed service engagements. The role ensures delivery excellence across transition and run, safeguarding commercial outcomes and transforming delivery with global teams in line with PwC Operate standards.

The Delivery Lead acts as a senior operational advisor to clients and internal stakeholders, ensuring services are delivered efficiently, compliantly, and to

Qualifications

• Experience leading large, complex customer operations managed service engagements (£5m–£20m p/a).
• Strong delivery leadership across transition and run, ensuring quality and SLA performance.
• Proven ability to manage delivery budgets and multi-location teams.

Responsibilities

• Oversee the end-to-end delivery health of a large portfolio of complex engagements.
• Ensure delivery excellence across transition and run, safeguarding commercial outcomes and driving improvement.
• Establish robust delivery governance across the portfolio, managing risks, dependencies and escalations.

Skills

Delivery leadership

Budgetary management

Risk management

Client liaison

Governance

Job description

PwC UK in Belfast seeks a Delivery Lead to oversee end-to-end delivery health across a portfolio of large, complex customer operations managed service engagements. The role ensures delivery excellence across transition and run, safeguarding commercial outcomes and transforming delivery with global teams in line with PwC Operate standards.

The Delivery Lead acts as a senior operational advisor to clients and internal stakeholders, ensuring services are delivered efficiently, compliantly, and to