Senior Delivery Lead, Managed Services (Hybrid)

PwC; Belfast City District; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private medical cover

Flexible working

Volunteer days

Job summary

PwC in Belfast is seeking a delivery leader to oversee the end-to-end delivery of complex customer operations engagements across transition and run. You will collaborate with clients and PwC teams to manage performance, risks, resources, budgets, and service quality, while building high-performing teams through coaching and clear objectives.

You will drive continuous improvement, automation and transformation opportunities, ensuring delivery health and alignment with service levels and KPIs

Responsibilities

• Manage day-to-day delivery execution of complex customer operations engagements across transition and run.
• Coordinate transition and run activities, maintaining delivery plans, controls and service stability.
• Maintain governance, track service levels, risks, issues, dependencies and actions.
• Lead multidisciplinary, multi-location teams with clear objectives and quality standards; monitor performance.
• Provide timely coaching and feedback to improve performance and bridge gaps.
• Build strong relationships with senior client and PwC stakeholders; report on delivery health and issues.

Job description

PwC in Belfast is seeking a delivery leader to oversee the end-to-end delivery of complex customer operations engagements across transition and run. You will collaborate with clients and PwC teams to manage performance, risks, resources, budgets, and service quality, while building high-performing teams through coaching and clear objectives.

You will drive continuous improvement, automation and transformation opportunities, ensuring delivery health and alignment with service levels and KPIs