Global Delivery Director, SaaS & Customer Success

Remote Genie; United Kingdom; À distance; GBP 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Healthcare Coverage

Retirement Savings Plan

Professional Development Opportunities

Tuition Reimbursement

Parental Leave

Wellness Initiatives

Employee Assistance Program

Global Parental Leave

Employee Discount Program

Résumé du poste

Elite Technology in the United Kingdom is seeking a Senior Director, Global Delivery Services to lead customer delivery across EMEA and APAC, driving governance, quality, and value realization for customers.

This role requires building a high‑performing global team, partnering with Sales and Customer Success, and travel up to 50% as business needs require, while embracing a flexible remote work model. The role reports to executive leadership and supports growth and strategic delivery.

Qualifications

• Bachelor’s Degree in Business, Technology, or related discipline.
• 12+ years of experience in global delivery, professional services, or SaaS implementations.
• Proven leadership managing geographically distributed teams.
• Strong project/program management, delivery governance, and performance management.
• Experience cross-functionally with Sales, Customer Success, Support, Product, and Engineering.
• Excellent senior stakeholder management and communication skills.
• Ability to travel 25–50% as required.
• Legal authorization to work in the United Kingdom (sponsorship not provided).

Responsabilités

• Provide strategic leadership and governance for delivery operations across UK, EMEA, and APAC regions.
• Lead and develop a global delivery organization with Directors, Managers, Project Managers, and Consultants.
• Establish and maintain delivery governance frameworks, monitoring project health, risks, escalations, and performance.
• Partner with Sales and Customer Success for pre-sales activities, delivery scoping, and adoption.
• Serve as the senior escalation point for complex, high-risk, or strategic customer engagements.
• Collaborate with Product, Technology, Customer Support, and Customer Success to ensure seamless delivery go-live and support.
• Drive strategic initiatives to improve customer satisfaction, efficiency, and tool adoption.
• Act as a key member of the Global Delivery Services Leadership Team and UK Leadership Team.
• Build relationships with executive stakeholders and strategic partners.
• Perform other duties as assigned.

Connaissances

Leadership

Project management

Delivery governance

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Analytical skills

Travel readiness

Formation

Bachelor’s Degree in Business or Technology

Description du poste

Elite Technology in the United Kingdom is seeking a Senior Director, Global Delivery Services to lead customer delivery across EMEA and APAC, driving governance, quality, and value realization for customers.

This role requires building a high‑performing global team, partnering with Sales and Customer Success, and travel up to 50% as business needs require, while embracing a flexible remote work model. The role reports to executive leadership and supports growth and strategic delivery.