Global Customer Support Engineer – Datalink Systems

SPX; Wappenham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

SPX Technologies is seeking a Customer Support Engineer - International to provide technical support to a diverse, global customer base while aligning with business objectives. The role requires clear communication, on-time delivery, and effective coordination across regions to ensure service excellence.

The position involves extensive travel (UK & worldwide) and hands-on involvement in installations, commissioning, and training for ECS equipment, supporting customers from initial trials to

Qualifications

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors.
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors.
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance.
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations.
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders.
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building.

Responsibilities

• Site survey including (UK & worldwide) which includes fixed, mobile and ship locations.
• Ordering and packing installation materials for shipment.
• Logistics - arrange shipping and Customs paperwork.
• 2nd line repair (within workshop in factory).
• Technical publications (system manuals and White papers).
• Factory Acceptance Testing (UK & worldwide).
• Site maintenance (UK & worldwide).
• Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide).
• Commissioning of air to ground links (worldwide).
• Customer Trials, including writing trial plans (UK & worldwide).
• Support for Customer Demos (UK and worldwide).
• Writing and deliver training courses on all ECS equipment (UK & worldwide).
• Customer Requirements capture for Sales (UK & worldwide).

Skills

Technical leadership

Project management

Customer-facing

Communication

Stakeholder engagement

Problem solving under pressure

Job description

SPX Technologies is seeking a Customer Support Engineer - International to provide technical support to a diverse, global customer base while aligning with business objectives. The role requires clear communication, on-time delivery, and effective coordination across regions to ensure service excellence.

The position involves extensive travel (UK & worldwide) and hands-on involvement in installations, commissioning, and training for ECS equipment, supporting customers from initial trials to