Customer Support Engineer

SPX; Wappenham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

SPX Technologies is seeking a Customer Support Engineer - International to provide technical support to a diverse, global customer base while aligning with business objectives. The role requires clear communication, on-time delivery, and effective coordination across regions to ensure service excellence.

The position involves extensive travel (UK & worldwide) and hands-on involvement in installations, commissioning, and training for ECS equipment, supporting customers from initial trials to

Qualifications

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors.
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors.
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance.
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations.
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders.
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building.

Responsibilities

• Site survey including (UK & worldwide) which includes fixed, mobile and ship locations.
• Ordering and packing installation materials for shipment.
• Logistics - arrange shipping and Customs paperwork.
• 2nd line repair (within workshop in factory).
• Technical publications (system manuals and White papers).
• Factory Acceptance Testing (UK & worldwide).
• Site maintenance (UK & worldwide).
• Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide).
• Commissioning of air to ground links (worldwide).
• Customer Trials, including writing trial plans (UK & worldwide).
• Support for Customer Demos (UK and worldwide).
• Writing and deliver training courses on all ECS equipment (UK & worldwide).
• Customer Requirements capture for Sales (UK & worldwide).

Skills

Technical leadership

Project management

Customer-facing

Communication

Stakeholder engagement

Problem solving under pressure

Job description

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Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Enterprise Control Systems (ECS) is a leading supplier of long range data links that support real time high resolution video transfer between air and ground users. In creating products like RF inhibitors and specialized equipment for military and security purposes, we protect ground forces and infrastructure around the world.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Support Engineer - International, you will provide support to a wide range of customers and projects to meet the company’s business objectives. This customer-facing role requires a good communicator who can apply their skills to completing the task on time.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Site survey including (UK & worldwide) Which includes fixed, mobile and ship locations.
• Ordering and packing installation Materials for shipment
• Logistics - arrange shipping and Customs paperwork.
• 2nd line repair (within workshop in factory)
• Technical publications (system manuals and White papers)
• Factory Acceptance Testing (UK & worldwide)
• Site maintenance (UK & worldwide)
• Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide)
• Commissioning of air to ground links (worldwide)
• Customer Trials, including writing trial plans (UK & worldwide)
• Support for Customer Demos (UK and worldwide)
• Writing and deliver training courses on all ECS equipment (UK & worldwide)
• Customer Requirements capture for Sales (UK & worldwide)

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

Preferred Experience, Knowledge, Skills, and Abilities

• Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth
• High attention to detail, with a commitment to accuracy in documentation and reporting
• Flexible and adaptable, able to respond effectively to changing priorities and field conditions
• Effective time management and problem-solving abilities, with a track record of delivering results under pressure
• Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts
• Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency

Travel & Working Environment

• Approximately 50% of the role is site-based, supporting customer operations across various locations; the remaining 50% is split between office-based work and remote working
• Flexibility is essential to accommodate varying schedules, travel demands, and field conditions across different environments

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.