Global Customer Success Project Lead

Windracers Ltd; Fareham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Windracers Ltd seeks a Customer Success Project Manager based in Segensworth with extensive international travel. You will lead and coordinate customer success initiatives, ensuring retention, satisfaction, and growth by guiding cross-functional teams to deliver defined projects and value to clients.

The role requires strong leadership, stakeholder management, and hands-on customer engagement to optimize journeys and drive long-term business value across projects.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related roles.
• 5+ years in leadership or people management.
• Demonstrated successful experience in challenging markets of project delivery and focus.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial mindset.

Responsibilities

• Execute and lead Customer Success projects, aligned with company objectives.
• Coordinate the programme of delivery projects within country and act as project manager for key projects.
• Drive customer retention, expansion, and advocacy within the associated projects.
• Identify growth opportunities within existing projects.
• Collaborate with Sales, Marketing, Production, Engineering, Product, and Support teams to enhance customer experience.
• Contribute to the setting of clear project performance goals.
• Conduct regular project performance reviews.
• Foster a high-performance, customer-centric culture.
• Build relationships with key customers and partners.
• Act as escalation point for critical project issues.
• Lead project delivery reviews.
• Ensure onboarding and integration processes drive rapid customer adoption and value realization.
• Implement standardized Customer Success processes and best practices.
• Monitor and report on key performance metrics
• Improve customer lifecycle management (onboarding adoption retention expansion).
• Ensure CRM and CS tools are used effectively and input to the design of ongoing Customer Support requirement.
• Support upsell and cross-sell initiatives in collaboration with Sales.
• Support implementation and adoption as appropriate with end user /customer.
• Provide feedback to Product and Leadership teams based on customer insights.
• Feedback market trends and competitive landscape within the country.
• Represent the voice of the project delivery in strategic discussions.

Skills

Customer Success

Account Management

Leadership

Stakeholder Management

Project Management

Cross-Functional Collaboration

Communication

Business Acumen

Tools

CRM

Job description

Windracers Ltd seeks a Customer Success Project Manager based in Segensworth with extensive international travel. You will lead and coordinate customer success initiatives, ensuring retention, satisfaction, and growth by guiding cross-functional teams to deliver defined projects and value to clients.

The role requires strong leadership, stakeholder management, and hands-on customer engagement to optimize journeys and drive long-term business value across projects.