Global Customer Projects Manager

Altia; Nottingham; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Contributory Auto-Enrolment Pension

Life Assurance Scheme

Sick Pay & Income Protection

Private Health & Dental Insurance

30 days holiday + bank holidays

Well-being support and Employee Engag.

Volunteering Scheme

Continual Development & Training

35 hours per week

On-site parking

Strong local transport links

Job summary

Altia in the United Kingdom seeks a Customer Projects Manager to lead global projects from Nottingham, working with the Head of Professional Services. The role combines client engagement, delivery leadership and cross-team collaboration to ensure successful implementations of investigation software solutions.

The position operates in a hybrid model with regular office attendance after induction, supporting a team focused on quality, risk management and delivering value to clients in government

Qualifications

• Be comfortable with continuous improvement plans and ready to embrace change
• Act as the focal point for communication between the customer and Altia
• Meet with customers to develop and maintain good working relationships and contacts from the start and throughout projects.
• Engage with internal & external stakeholders to identify, assess and mitigate risks to ensure an effective project delivery
• Facilitate internal teams’ ability to determine the requirements for resources within projects.
• Manage the timely delivery of service to the customer to agreed quality standards against the implementation timescales and/or contract requirements
• Identify and manage variations to project or contract scope through formal CCN
• Manage the financial accuracy of the project, working with technology and Finance to determine pricing accuracy for delivery & highlighting risks of overspend when necessary and ensuring our timesheet tool is being utilized effectively.

Responsibilities

• Deliver new customer logos into the business- we are growing our global footprint as well as our UK market. We want you to help drive new revenue opportunities into the business
• Drive our customer platforms forward- we are constantly deploying new functionality and want to ensure our customers are kept updated. You will work with existing customers in their journey with Altia as we look to continuously improve their platforms
• Manage customer change- our platforms are configurable and customers are always seeking change to how they operate. We want you to drive additional revenue into the business by prioritizing and supporting the delivery of change.
• This is a technical role- our stakeholders rely on the knowledge our teams have from previous implementations to react to an ever-changing project environment. Having experience delivering platforms and/or other technical projects, into customers & understanding the potential risks & dependencies is important.

Job description

Altia in the United Kingdom seeks a Customer Projects Manager to lead global projects from Nottingham, working with the Head of Professional Services. The role combines client engagement, delivery leadership and cross-team collaboration to ensure successful implementations of investigation software solutions.

The position operates in a hybrid model with regular office attendance after induction, supporting a team focused on quality, risk management and delivering value to clients in government