Customer Project Manager

Altia; Nottingham; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Contributory Auto-Enrolment Pension

Life Assurance Scheme

Sick Pay & Income Protection

Private Health & Dental Insurance

30 days holiday + bank holidays

Well-being support and Employee Engag.

Volunteering Scheme

Continual Development & Training

35 hours per week

On-site parking

Strong local transport links

Job summary

Altia in the United Kingdom seeks a Customer Projects Manager to lead global projects from Nottingham, working with the Head of Professional Services. The role combines client engagement, delivery leadership and cross-team collaboration to ensure successful implementations of investigation software solutions.

The position operates in a hybrid model with regular office attendance after induction, supporting a team focused on quality, risk management and delivering value to clients in government

Qualifications

• Be comfortable with continuous improvement plans and ready to embrace change
• Act as the focal point for communication between the customer and Altia
• Meet with customers to develop and maintain good working relationships and contacts from the start and throughout projects.
• Engage with internal & external stakeholders to identify, assess and mitigate risks to ensure an effective project delivery
• Facilitate internal teams’ ability to determine the requirements for resources within projects.
• Manage the timely delivery of service to the customer to agreed quality standards against the implementation timescales and/or contract requirements
• Identify and manage variations to project or contract scope through formal CCN
• Manage the financial accuracy of the project, working with technology and Finance to determine pricing accuracy for delivery & highlighting risks of overspend when necessary and ensuring our timesheet tool is being utilized effectively.

Responsibilities

• Deliver new customer logos into the business- we are growing our global footprint as well as our UK market. We want you to help drive new revenue opportunities into the business
• Drive our customer platforms forward- we are constantly deploying new functionality and want to ensure our customers are kept updated. You will work with existing customers in their journey with Altia as we look to continuously improve their platforms
• Manage customer change- our platforms are configurable and customers are always seeking change to how they operate. We want you to drive additional revenue into the business by prioritizing and supporting the delivery of change.
• This is a technical role- our stakeholders rely on the knowledge our teams have from previous implementations to react to an ever-changing project environment. Having experience delivering platforms and/or other technical projects, into customers & understanding the potential risks & dependencies is important.

Job description

Customer Projects Manager

[Full time – 5 days/35 hours per week]

Exciting opportunity for an experienced Project Manager to join a fast-paced high growth PE backed global software provider to deliver crucial support within the Professional Services team.

Our Altia

By being a trusted technology partner, we empower the government, public and private sector with actionable intelligence solutions to combat increasingly complex crimes. Specialising in crime reduction, we help make the world a safer place.

Initially based in the UK, Altia has grown significantly in recent years through expansion of international operations. We currently have a team of around 90 employees, supporting a wide variety of clients globally.

Our clients include law enforcement agencies, government departments and agencies, regulatory & tax authorities, and private sector customers – who all trust and rely on our investigation software to help them deliver targeted results. Our solutions significantly save time on investigations and reduce costs in areas such as criminal and civil investigations, fraud and financial investigation, incident and investigation management and a variety of covert fields.

Our experienced team is dedicated to providing our clients with the support and care they need, ensuring they are able to get the most from our ever-evolving specialist investigation software solutions.

The role of Project Manager will be based at our Nottingham office and you will be working alongside the Head of Professional Services. Whilst we operate a hybrid working policy, you will be expected to attend the office on a regular basis following completion of your induction and training.

Our business is still growing and now is an exciting time to join our friendly and self-motivated team! At Altia we have a common mission and vision that underpins all that we do. We act with honesty, integrity, and mutual respect towards our customers and one another, working as one team. Our commitment to this is showcased through our achievement of the globally recognised Great Place to Work certification for the second year running. We embrace challenge in order to ensure the most innovative and relevant solutions are developed, always with the end customer in mind.

Please note that the successful candidate will be required to be security vetted. For this reason, you must have been in UK residence for 3 continuous years prior to employment and provide proof of address for the previous 5 years. If you do not fit this criteria and also know that there may be anything hindering you from being vetted successfully, then you will not pass initial screening as security vetting is required by every Altia employee.

The Role

Working in a team which manages global projects, you will be part of a dynamic group of people who are motivated to deliver quality products, services & support from the first point of Client interaction.

Managing both internal and external stakeholders, we are looking for individuals who are self-motivated, delivery orientated and energetic who can represent the business and ensure projects are delivered, whilst being supported by your manager and wider leadership team to achieve your potential and career goals.

Key Responsibilities

• Deliver new customer logos into the business- we are growing our global footprint as well as our UK market. We want you to help drive new revenue opportunities into the business
• Drive our customer platforms forward- we are constantly deploying new functionality and want to ensure our customers are kept updated. You will work with existing customers in their journey with Altia as we look to continuously improve their platforms
• Manage customer change- our platforms are configurable and customers are always seeking change to how they operate. We want you to drive additional revenue into the business by prioritizing and supporting the delivery of change.
• This is a technical role- our stakeholders rely on the knowledge our teams have from previous implementations to react to an ever-changing project environment. Having experience delivering platforms and/or other technical projects, into customers & understanding the potential risks & dependencies is important.

What you can bring to the role

• Be comfortable with continuous improvement plans and ready to embrace change
• Act as the focal point for communication between the customer and Altia
• Meet with customers to develop and maintain good working relationships and contacts from the start and throughout projects.
• Engage with internal & external stakeholders to identify, assess and mitigate risks to ensure an effective project delivery
• Facilitate internal teams’ ability to determine the requirements for resources within projects.
• Manage the timely delivery of service to the customer to agreed quality standards against the implementation timescales and/or contract requirements
• Identify and manage variations to project or contract scope through formal CCN
• Manage the financial accuracy of the project, working with technology and Finance to determine pricing accuracy for delivery & highlighting risks of overspend when necessary and ensuring our timesheet tool is being utilized effectively.

What we can offer you

• Salary Range: Competitive
• Contributory Auto-Enrolment Pension Scheme
• Company Life Assurance Scheme
• Company Sick Pay & Income Protection Scheme*
• Private Health & Dental Insurance (optional)*
• Enhanced holiday entitlement of 30 days per year plus bank holidays
• Access to well-being support, including our Employee Engagement Programme
• Volunteering Scheme/time off policy
• Continual Development & Training
• 35 hours per week (FTE)
• On-site parking
• Strong local transport links.

*subject to probationary period

Closing date for Applications – [Date]