Global Customer Experience Specialist

Dpd Group Uk; West Midlands; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Free onsite parking

Health kiosks

Discounted shopping

Milestone days off

Eye tests support

Job summary

DPD Group UK is seeking an International Customer Service Specialist in Oldbury, England, to deliver outstanding support for customers’ delivery needs and to resolve issues promptly. You will work within a team to maintain high service levels and strong customer relationships across the business.

The role emphasizes quick problem solving, effective communication, and a proactive approach to supporting international shipments, with an emphasis on accuracy and customer satisfaction.

Qualifications

• Ability to listen to customers and build rapport quickly.
• Polite and professional at all times with a willingness to go the extra mile.
• Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce.
• Demonstrate high levels of self-motivation and initiative to solve problems.
• Align with DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Deliver best customer service to internal and external customers for collection and delivery needs.
• Build relationships across the business and with customers to ensure a customer-centric service.
• Answer queries related to delivery status and resolve issues or complaints.
• Meet KPIs such as Average Handling Time, Response Times, and Right First Time Resolution.

Skills

Communication

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

DPD Group UK is seeking an International Customer Service Specialist in Oldbury, England, to deliver outstanding support for customers’ delivery needs and to resolve issues promptly. You will work within a team to maintain high service levels and strong customer relationships across the business.

The role emphasizes quick problem solving, effective communication, and a proactive approach to supporting international shipments, with an emphasis on accuracy and customer satisfaction.