Global Commercial Operations Lead — UKI & EMEA

Hourglasscosmetics; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Hourglass Cosmetics, a vegan and cruelty-free beauty brand, seeks a Senior Manager, Commercial Operations for UKI EMEA. You will lead day-to-day regional ops, optimize fill rates, and partner with global and local teams on processes to maximize on-shelf availability and drive sales growth.

You will manage a team, improve operational workflows, and build strong retailer relationships while championing AI-enabled efficiencies across multiple regions and time zones.

Qualifications

• 7+ years in an operational, customer supply chain or merchandising role within cosmetics/beauty
• Experience interfacing with cross-functional teams at all levels
• Strong operational and financial acumen
• Outstanding analytical, organizational and time-management skills
• Self-driven, proactive problem-solver
• Attention to detail, adaptability and collaboration
• Excellent communication and interpersonal skills

Responsibilities

• Manage day-to-day workflow and priorities across multiple regions
• Own resolution of operational challenges and implement corrective actions
• Forge strong relationships with warehouse teams to ensure smooth outbound flow
• Oversee sell-in of new product launches and promotions with optimal inventory
• Use stock visibility to prevent over-ordering and RTV risk
• Lead regular meetings with partners to strengthen department impact
• Resolve recurring fill-rate issues across regions and franchises
• Oversee concession retail operations and streamline processes
• Develop direct reports and ensure robust development plans
• Drive continuous improvement of regional processes
• Position self as the go-to operations contact for retailers and stakeholders
• Promote use of AI to improve workflows and efficiencies

Skills

Team leadership

Cross-functional collaboration

Operational excellence

Analytical thinking

Attention to detail

Strategic mindset

Communication

Tools

NetSuite

Excel

Microsoft Office

Job description

Hourglass Cosmetics, a vegan and cruelty-free beauty brand, seeks a Senior Manager, Commercial Operations for UKI EMEA. You will lead day-to-day regional ops, optimize fill rates, and partner with global and local teams on processes to maximize on-shelf availability and drive sales growth.

You will manage a team, improve operational workflows, and build strong retailer relationships while championing AI-enabled efficiencies across multiple regions and time zones.