Global Clinical Accounts Manager

Resonant Clinical Solutions; Chorley; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Company bonus scheme

Pension scheme

Flexible working options

Generous annual leave

Job summary

Resonant Clinical Solutions, based in Chorley, is seeking a proactive Customer Relationship Manager to own a portfolio of international clinical trial accounts and act as a trusted partner through study lifecycles.

You will coordinate projects, budgets, and commercial activities with internal stakeholders to ensure on-time delivery, high service levels, and opportunities for growth across global locations.

Qualifications

• Minimum of 3 years' experience in a customer-facing, account management, project coordination, or client relationship role.
• Proven experience managing complex customer projects across multiple stakeholders and locations.
• Strong commercial awareness with experience supporting budgets, pricing, contracts, or revenue-generating activities.
• Excellent relationship-building skills with the ability to influence and engage stakeholders at all levels.
• Strong organisational and project management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong analytical and reporting capabilities.

Responsibilities

• Manage and develop a portfolio of customer accounts, acting as the primary point of contact for study-related activities and service delivery.
• Build strong relationships with customers to understand study requirements and provide high-level support throughout the project lifecycle.
• Coordinate customer contracts, clinical study budgets, and pricing activities to maximise commercial opportunities and revenue.
• Manage study timelines, milestones, and deliverables, ensuring alignment with SLAs.
• Collaborate with internal teams to ensure equipment, services, and solutions are delivered accurately and on time across global locations.
• Prepare quotations, service proposals, and commercial documentation for opportunities.
• Provide meaningful customer reporting and status communications in meetings.
• Identify opportunities to introduce additional products and services for growth.
• Investigate and resolve customer escalations to ensure a positive experience.

Skills

Customer relationship management

Account management

Project coordination

Stakeholder management

Communication

Data analysis and reporting

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Microsoft Word

Outlook

Job description

Resonant Clinical Solutions, based in Chorley, is seeking a proactive Customer Relationship Manager to own a portfolio of international clinical trial accounts and act as a trusted partner through study lifecycles.

You will coordinate projects, budgets, and commercial activities with internal stakeholders to ensure on-time delivery, high service levels, and opportunities for growth across global locations.