Global Client Success Lead - Payments

Ebury; High Wycombe; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive starting salary

Annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Clear career progression

Dynamic & supportive culture

Generous benefits package

Job summary

Ebury is seeking a proactive Client Services Executive to be the primary contact for our clients within Ebury Enterprise Payments. You will deliver front-line support, client relationship management, and collaborative service delivery across internal teams.

In this hybrid role based in High Wycombe, you will handle currency trade execution, inquiries, and training while identifying opportunities to upsell services and strengthen client partnerships.

Qualifications

• 1+ years in client services or a customer-facing role.
• Attention to detail: handling live currency trade bookings, banking data and payments.
• Excellent communication across face-to-face, email and phone.
• Curiosity and problem-solving: learn and deliver best client outcomes.
• Collaborating with internal teams to leverage resources.
• Resilience: stay composed under pressure in a fast-paced environment.
• Strong numerical and analytical mindset.
• Proficient in Microsoft Office and CRM systems (e.g., Salesforce).

Responsibilities

• Front-line Support: troubleshoot online platform queries and assist currency trades.
• Client Relationship Management: act as primary liaison and ensure timely service delivery.
• Coordinate with internal teams for updates and issue resolution.
• Prepare and deliver reports, proposals, demonstrations and training.
• Identify opportunities for upselling or cross-selling services.

Skills

Customer service

Communication

Attention to detail

CRM systems

Problem-solving

Collaboration

Microsoft Office

Tools

Salesforce

Microsoft Excel

Job description

Ebury is seeking a proactive Client Services Executive to be the primary contact for our clients within Ebury Enterprise Payments. You will deliver front-line support, client relationship management, and collaborative service delivery across internal teams.

In this hybrid role based in High Wycombe, you will handle currency trade execution, inquiries, and training while identifying opportunities to upsell services and strengthen client partnerships.