Client Services Executive

Ebury; High Wycombe; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive starting salary

Annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Clear career progression

Dynamic & supportive culture

Generous benefits package

Job summary

Ebury is seeking a proactive Client Services Executive to be the primary contact for our clients within Ebury Enterprise Payments. You will deliver front-line support, client relationship management, and collaborative service delivery across internal teams.

In this hybrid role based in High Wycombe, you will handle currency trade execution, inquiries, and training while identifying opportunities to upsell services and strengthen client partnerships.

Qualifications

• 1+ years in client services or a customer-facing role.
• Attention to detail: handling live currency trade bookings, banking data and payments.
• Excellent communication across face-to-face, email and phone.
• Curiosity and problem-solving: learn and deliver best client outcomes.
• Collaborating with internal teams to leverage resources.
• Resilience: stay composed under pressure in a fast-paced environment.
• Strong numerical and analytical mindset.
• Proficient in Microsoft Office and CRM systems (e.g., Salesforce).

Responsibilities

• Front-line Support: troubleshoot online platform queries and assist currency trades.
• Client Relationship Management: act as primary liaison and ensure timely service delivery.
• Coordinate with internal teams for updates and issue resolution.
• Prepare and deliver reports, proposals, demonstrations and training.
• Identify opportunities for upselling or cross-selling services.

Skills

Customer service

Communication

Attention to detail

CRM systems

Problem-solving

Collaboration

Microsoft Office

Tools

Salesforce

Microsoft Excel

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Client Services Executive

Ebury High Wycombe Office - Hybrid: 4 days in the office, 1 day working from home per week

Ebury Enterprise Payments (EEP) is a leading non-bank provider of high-volume currency and payment solutions. Our division operates across 5 of Ebury's offices and has recently completed an acquisition set to significantly accelerate our growth.

The Client Services team is a core function of our business, responsible for all day-to-day relations and service delivery for EEP clients. This includes late-stage and post-sales support such as building and mapping service solutions, client training and implementation, handling inquiries, and comprehensive account management.

What you’ll do

We are seeking a proactive and detail-oriented Client Service Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships.

Key Responsibilities:

• Front-line Support:
  • Provide troubleshooting assistance for online platform queries.
  • Support clients with currency trade execution.
  • Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients.
  • Offer currency guidance, leveraging extensive knowledge of Ebury’s global currency suite to identify opportunities within clients' existing processes.
• Client Relationship Management:
  • Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery.
  • Manage client accounts, monitoring progress and promptly addressing any issues or concerns.
  • Prepare and deliver reports, proposals, demonstrations, and training.
  • Identify opportunities for upselling or cross-selling services to enhance client relationships.

What you’ll needWe are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills.

Experience:

• 1+ years in client services or a customer-facing role.
• Attention to Detail: Meticulous in handling live currency trade bookings, banking information, figures, and high-value/volume payments, ensuring accuracy is paramount. You can also proactively identify potential client issues (e.g., payment dates, banking data).
• Communication: Excellent and confident in all forms: face-to-face, email, and telephone.
• Curiosity & Problem-Solving: Eager to learn, striving to become a reliable resource for both clients and internal stakeholders. You’ll consistently seek the best solutions and outcomes for clients from start to finish.
• Collaboration: Adept at building strong relationships with internal departments to leverage all business resources effectively.
• Resilience: Able to maintain composure and perform well under pressure.
• Organisation: Capable of managing multiple accounts and prioritizing tasks efficiently in a fast-paced environment.
• Analytical Mindset: Possessing a strong numerical aptitude to identify discrepancies.
• Computer Literacy: Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce). Desirable Experience:
• Experience in the foreign exchange, payments, or financial services industries is preferred but not essential.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.