Global Client Relationship Coordinator

The Access Bank UK Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Pension 10% employer contribution

25 days holiday plus bank holidays (29

Employee Assistance Programme

Death in service benefit

Employee share plans

Job summary

The Access Bank UK Ltd is seeking a skilled Banking Customer Service Professional to manage a portfolio of key client relationships and provide transaction support to Relationship Managers. The role covers KYC, onboarding documentation, and ongoing client engagement by phone and email.

The ideal candidate has a degree, banking customer service experience, strong back-office and MS Office skills, and a collaborative team approach. Competitive salary and benefits offered.

Qualifications

• Educated to degree level
• Experience in Banking customer services
• Knowledge of operations/back office skills
• Experience with building relationships and achieving targets
• Experience in managing customer and compliance queries
• Team player with ability to work independently
• Professional interaction with clients
• Strong MS Office skills including Excel, Word and Outlook

Responsibilities

• Primary point of contact with customers for support and documentation escalations
• Work on customer due diligence / KYC for new and existing clients
• Handle client onboarding documentation and update Relationship Managers
• Maintain regular contact and build trust with customers
• Engage customers by phone and email to strengthen relationships
• Act as back-up for Relationship Managers as needed
• Support account closing processes and obtain approvals
• Handle internal documentation and ad-hoc reports for RM team
• Communicate bank products and services to customers
• Attend to customer requests within remit

Skills

Banking customer service

Relationship building

Operations

Communication

Time management

MS Office

Excel

Written communication

Education

Bachelor's degree

Tools

MS Office Suite

Excel

Word

Outlook

Job description

The Access Bank UK Ltd is seeking a skilled Banking Customer Service Professional to manage a portfolio of key client relationships and provide transaction support to Relationship Managers. The role covers KYC, onboarding documentation, and ongoing client engagement by phone and email.

The ideal candidate has a degree, banking customer service experience, strong back-office and MS Office skills, and a collaborative team approach. Competitive salary and benefits offered.