Relationship Manager

The Access Bank UK; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Pension 10%

Annual leave 25+ BH 27/29 after years

Employee Assistance Program

Death in service

Share plans after 5 years

Job summary

The Access Bank UK Ltd invites applications for a Relationship Manager to drive complex sales with sector-specific markets and to manage a portfolio of high-value clients. The role emphasizes identifying prospects, tailoring solutions, and presenting products to meet customer needs across international markets.

You will engage with clients, coordinate delivery, and uphold risk/compliance standards while contributing to growth and excellent customer service.

Qualifications

• Experience in complex sales processes.
• Ability to assess customer requirements and tailor solutions.
• Proven track record in meeting targets.
• Strong presentation and communication skills.

Responsibilities

• Identify prospects and generate contact programme.
• Identify customer requirements and match services to needs.
• Give tailored presentations and product demonstrations.
• Analyse evolving customer needs through consultancy relationships.
• Coordinate implementation of sales and manage compliance/risk issues.
• Develop and maintain relationships to promote products and services.
• Manage a portfolio of customers.

Skills

Sales experience

Interpersonal skills

Product knowledge

Professional qualification

Sub-Saharan Africa exposure

Banking customer service

Relationship building

Target achievement

Client interaction

Workload prioritisation

Self-sufficiency

MS Office

Telephone communication

Written communication

Job description

Relationship Manager

The Access Bank UK Ltd has a strong presence across Africa, Europe, and key global markets including France, Malta, Hong Kong, and Dubai. Joining Access Bank offers unparalleled exposure to international finance, allowing professionals to work closely with diverse teams and markets across continents. This dynamic environment provides invaluable experience in cross-border banking operations, global trade, and sustainable finance.

The Access Bank UK Ltd is the first bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

About the role

The role will be required to undertake complex sales processes and/or sales of products to sector specific markets.

Your day-to-day responsibilities:

• Identify prospects and generate contact programme.
• Identify customer requirements, analyse needs and match these to the appropriate service to be sold (bespoke where necessary). Typically through customer meetings and response to tender documents.
• Give tailored presentations and/or demonstrations of products and identify features and benefits that meet the customer needs to progress the sale.
• Analyse evolving customer needs through consultancy relationship building.
• Co-ordinate implementation process of sales made.
• Manage own compliance/contingency/risk issues.
• Undertake presentation and develop relationships within and outside the Bank to promote products and services.
• Manage a portfolio of customers

We are looking for someone with the following skills:

• Sales experience.
• Proven interpersonal skills.
• Product Knowledge - specific.
• Professionally qualified.
• Extensive commercial business interactions and exposure to Sub-Saharan African markets
• Experience in Banking customer services
• Experience with building relationships and achieving targets
• Ability to interact professionally with clients
• Ability to prioritise workload and be self-sufficient.
• Excellent MS Office, including Excel, Word and Outlook skills.
• Excellent telephone and written communication skills

Why work in Commercial Banking?

Commercial Banking provides business and personal banking facilities offering a range of Dollar, Sterling and Euro products. Our Relationship Managers are privileged to develop new and existing relationships with high valued customers. We work hard to ensure we understand what our customers need and then respond with a superior value proposition.

Continuous Learning and Development is facilitated through the provision of internal and external training, mentoring and coaching which enables the development of our staff to be world-class professionals. Our Commercial Banking Department's diverse workforce promotes high team spirit and loyalty to a shared vision, which not only increases employee morale but also improves employee engagement.

Why work with The Access Bank UK Ltd?

At The Access Bank UK, we are committed to helping our employees reach their full potential through providing continuous learning opportunities, and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:

• Excellence
• Innovation
• Passion for Customers
• Professionalism
• Empowered Employees
• Leadership

Benefits

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• We put 10% of salary into your pension, even if you don't contribute yourself.
• 25 days' holiday plus bank holidays, which increases to 27 days after 2yrs service, and 29 days after 5 years
• Company funded Employee Assistance Programme
• Benefits supporting you and your family, such as death-in-service benefit
• Share in Access Bank success by investing in our share plans after 5 years of service

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.