Global Client Relations Manager - Legal & Pro Services

Consortium; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Cycle to work scheme

Online GP access

Gym discounts

Electric vehicle scheme

Job summary

Bird & Bird in London seeks a Client Relationship Manager to join the Marketing and Business Development team. You will manage a diverse client portfolio, ensure seamless service, and drive growth across practices and countries.

You will foster client innovation, identify opportunities, and support process improvements while collaborating with a global network of MBD colleagues. The role emphasizes exceptional client experiences and strategic account management.

Qualifications

• Experience in a Legal or Professional Services environment.
• Strong commercial and financial acumen.
• Ability to identify new business opportunities.
• Proven ability to forge relationships with partners and clients.
• Professional yet robust approach to challenging conversations.
• Understands client priorities and provides proactive solutions.
• Experience in account management or related BD roles.

Responsibilities

• Work with the client partner and account team to design and implement an effective account strategy including an account plan, budget and relationship map.
• Facilitate an annual client relationship review with the account team to evaluate the success of the account plan; implement and manage client relationship maps and conduct a six-monthly audit.
• With the Client Listening team implement and manage systematic client feedback processes to evaluate engagement and identify new business opportunities.
• Manage and execute global account team coordination and communications to drive activity, including organizing agendas and sharing notes.
• Monitor industry and client issues using press releases and research tools and share insights with the account team.
• Prepare partners prior to client meetings and support production of tailored materials.
• Support the proposals process on major RFPs and tenders, coordinating client pitch materials.

Skills

Relationship management

Commercial acumen

Client engagement

Account coordination

Tools

CRM tools

Job description

Bird & Bird in London seeks a Client Relationship Manager to join the Marketing and Business Development team. You will manage a diverse client portfolio, ensure seamless service, and drive growth across practices and countries.

You will foster client innovation, identify opportunities, and support process improvements while collaborating with a global network of MBD colleagues. The role emphasizes exceptional client experiences and strategic account management.