Global Client Data Steward & Governance Lead

cc; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

CHANEL, a leader in luxury retail, seeks a Global PMO lead for Pioneer data initiatives in London. You will shape client data governance, quality and privacy, coordinating with Business, IT, Legal and external partners to deliver scalable, compliant solutions across Regions and Divisions.

You will drive data stewardship, analytics capabilities and governance best practices in a complex global organisation, reporting to the Head of Global PMO – Pioneer.

Qualifications

• Significant experience in client data management, governance, quality or MDM initiatives.
• Hands-on experience with analytics, KPI development, reporting and data quality analysis.
• Strong knowledge of CRM, customer data platforms and client journeys.
• Experience managing cross-functional projects in an international environment.
• Knowledge of data privacy regulations and client data lifecycle management.

Responsibilities

• Act as the primary point of contact for Business stakeholders on all client data management topics.
• Define and improve client data management frameworks and data quality controls.
• Lead the development and governance of the client data model aligning with standards.
• Drive data privacy processes and global retention policy compliance.
• Coordinate cross-functional initiatives with Business, IT, Legal, Security and external partners.

Skills

Client Data Management

Data Governance

Data Quality Management

MDM / Master Data Management

CRM & Customer Experience

Data Analytics & KPIs

Stakeholder Management

Change Management

Project & Programme Management

Communication & Presentation

Data Privacy & Compliance

Job description

CHANEL, a leader in luxury retail, seeks a Global PMO lead for Pioneer data initiatives in London. You will shape client data governance, quality and privacy, coordinating with Business, IT, Legal and external partners to deliver scalable, compliant solutions across Regions and Divisions.

You will drive data stewardship, analytics capabilities and governance best practices in a complex global organisation, reporting to the Head of Global PMO – Pioneer.