Global Client Change & Onboarding Lead

HSBC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Job summary

HSBC in London is seeking a Senior Project Manager in Client Change Management to lead onboarding of clients onto Global Payments Solutions, coordinating cross-functional teams and managing complex payment and liquidity projects.

You will own client relationships post-sale, drive milestones, and partner with Legal, IT, Operations, Sales and Product to deliver seamless transitions while maintaining HSBC's standards and client satisfaction.

Qualifications

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Project management experience and/or relevant qualifications.
• Familiarity with design thinking principles.
• Excellent communication and influencing skills.
• Ability to drive timelines and revenue focus; manage high revenue/strategic clients.
• Ability to represent HSBC at industry events and position HSBC in treasury management.
• Ability to simplify processes and contribute to continuous improvement for Net Promoter Score.

Responsibilities

• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions
• Lead and manage multiple complex projects to onboard clients to for varied Global Payments Solutions products
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction
• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
• Ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery
• Stay updated on the latest developments in payments products and technology
• Act as a role model and escalation point for the team, providing training, support and guidance
• Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

Skills

Client relationships

Stakeholder management

Payments knowledge

Liquidity knowledge

Project management

Design thinking

Communication

Influencing

Resilience under pressure

Time-to-revenue focus

Industry events

Process improvement

Job description

HSBC in London is seeking a Senior Project Manager in Client Change Management to lead onboarding of clients onto Global Payments Solutions, coordinating cross-functional teams and managing complex payment and liquidity projects.

You will own client relationships post-sale, drive milestones, and partner with Legal, IT, Operations, Sales and Product to deliver seamless transitions while maintaining HSBC's standards and client satisfaction.