Global Catering Performance Lead — Travel Benefits

British Airways; England; Presencial; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff travel benefits

Discounted airfares

Descripción de la vacante

British Airways in the United Kingdom is seeking a Global Caterer Performance Manager to be the key account manager for overseas catering partners, ensuring they deliver BA's exacting standards for quality, safety, customer experience and operational performance.

You will drive supplier performance, manage audits, and coordinate across contracts, finance and governance to optimise service delivery for customers worldwide.

Formación

• Degree in finance, commercial or aviation-related subject (optional).
• Lead Auditor trained (preferred).
• Advanced Food Safety (HACCP) qualification (preferred).

Responsabilidades

• Act as the account manager for overseas catering suppliers, providing a clear focal point for activity relating to allocated stations and caterers.
• Oversee British Airways catering and supply chain standards, conducting onsite and remote audits.
• Drive catering performance against customer satisfaction, punctuality and KPIs.
• Ensure food safety and security standards are embedded throughout catering operations.
• Manage the tracking, resolution and reporting of catering incidents and quality issues.
• Lead the caterer performance programme, with audits of supply chain and galley packing.
• Review supplier results and lead annual performance reviews with caterer leadership teams.
• Maintain reporting and data for caterer action plans.

Descripción del empleo

British Airways in the United Kingdom is seeking a Global Caterer Performance Manager to be the key account manager for overseas catering partners, ensuring they deliver BA's exacting standards for quality, safety, customer experience and operational performance.

You will drive supplier performance, manage audits, and coordinate across contracts, finance and governance to optimise service delivery for customers worldwide.