Global Business Analyst

ISS Global; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global facilities services company seeks a Business Analyst to enhance decision-making through data insights. The role involves collaborating with teams, analyzing financial data, and creating reports to drive business improvements. Applicants should have a relevant degree and experience in business analysis, preferably in facilities management.

Qualifications

• Minimum of 3 years’ experience in business analysis.
• Experience in using data to inform business decisions.

Responsibilities

• Collaborate to establish performance metrics and generate insights.
• Create reports and presentations to communicate data insights.
• Coordinate pilot projects to test opportunities for efficiency.

Skills

Research

Data Mining

Communication

Task Management

Education

Bachelor’s degree in finance

MBA or equivalent

Tools

Tableau

Power BI

Job description

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: London, Oxford, Northampton, Birmingham
Model of work: Hybrid, with an expectation to work 2 days a week from the Northampton office

Language: English

Main purpose of the position

As part of a leading Financial sector key account team, the Business Analyst mines data to develop a deeper understanding of performance, supporting enhanced managerial decision-making through the delivery of clear, actionable information. The successful analyst will be crucial to operational delivery for key projects aimed at reshaping operations through increased efficiency and improved service delivery. The analyst will liaise with various ISS teams, client representatives, and third-party operations to provide insights that drive positive business outcomes.

What you’ll do

1. Collaborate with a strategy unit to establish baseline performance metrics that connect data to generate meaningful insights.
2. Utilize financial and operational data to identify opportunities for business improvements.
3. Create engaging reports and presentations to effectively communicate data insights.
4. Coordinate with the team to develop pilot projects to test opportunities for increased efficiency based on insights.
5. Define success criteria for pilot projects and support tracking outcomes.
6. Assist in key meetings such as business reviews and strategy sessions.
7. Work closely with digital services and business intelligence teams to leverage existing reports and develop custom analyses as needed.

Who you’ll work with

• A strategy team focused on data-driven solutions
• A leading financial sector account team operating in over 25 countries

Key qualifications

• Bachelor’s degree in finance, economics, accounting, or related field; an MBA or equivalent is desirable.
• Minimum of 3 years’ experience in business analysis, preferably within real estate or facilities management sectors.
• Experience in using data to inform business decisions.
• Proven ability to collaborate across different business functions.

Personal skills

• Strong research skills and a passion for data mining.
• Understanding of financial analysis, including business case development and ROI/NPV calculations.
• Organized with effective task management skills.
• Excellent communication skills.
• BI tool proficiency, including Tableau, Power BI, or similar.
• Strong presentation development skills.
• Knowledge of FM industry operations and metrics (preferred but not required).

Why ISS

At ISS, we are more than just a service provider; we are a partner in our customers’ success. We create exceptional service moments and transform workplaces into spaces where employees feel valued, engaged, and productive. We support our people through training, career development, and a supportive culture — because when our people thrive, our customers’ employees and businesses thrive too.

ISS is a Place to Be You

Be who you are. Become what you want. Be part of something bigger. Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV, and other relevant documents. We look forward to receiving your application soon.

Inclusivity Statement

ISS seeks to be a place of belonging and to create environments where everyone is welcomed, embraced, and valued for who they are. We foster spaces where people feel safe, respected, and supported as their authentic selves.

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