Global Brand Experience Operations Leader

Remote Worker LTD.; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

Mars is seeking a Global Brand Experience Marketing Operations Lead to act as the central operational engine for our global brands, including Ben's Original and Dolmio. You will oversee The Kitchen, our integrated agency team, aligning strategy, creative, production and procurement to deliver campaigns on time and within budget.

Reporting to the Global Brand Experience Senior Director, you will govern briefs, calendars, governance, and workflows across hub and spoke networks, driving ROI through

Qualifications

• A strong relationship builder with cross-functional influence across geographies.
• Significant experience in marketing operations, creative project management, or creative agency production.
• Proven track record of managing multi-discipline integrated agency teams and governance.
• Understanding of integrated production pipelines across multi-channel brand experiences.
• Hands-on experience with marketing procurement tools (SAP, Coupa, Ariba) and budget tracking.

Responsibilities

• Serve as the day-to-day operational lead for The Kitchen, building workflows and SOPs across internal teams and agency partners.
• Direct the Agency Relationship Management program and partner with regional teams to deploy brand growth strategies hitting targets.
• Act as gatekeeper for global briefs and manage Brand Experience calendar across hubs.
• Maintain governance to unblock bottlenecks and ensure assets are delivered on time and within scope.
• Oversee production, maintenance, and deployment of BX playbooks, guidelines, and localized toolkits.
• Direct strategic content for milestones and lead quarterly reviews to drive brand consistency.
• Manage content, design, social and commerce agency admin, including drafting SOWs, raising POs, budgeting, forecasting, and signoffs.
• Support the Global Brand Experience Senior Director with contracting, rate card compliance, forecasting and retainer reviews to maximize ROI.

Skills

Relationship building

Cross-functional collaboration

Marketing operations

Creative project management

Integrated Agency Team

Integrated agency teams

Agency governance

SOW tracking

Workflow orchestration

Production pipelines

Procurement tools

Budget tracking

Vendor cost reconciliations

Interpersonal skills

Cross-functional leadership

Salsify

DAM platforms

Miro

Mural

Microsoft

Mac based applications

Tools

SAP

Coupa

Ariba

Job description

Mars is seeking a Global Brand Experience Marketing Operations Lead to act as the central operational engine for our global brands, including Ben's Original and Dolmio. You will oversee The Kitchen, our integrated agency team, aligning strategy, creative, production and procurement to deliver campaigns on time and within budget.

Reporting to the Global Brand Experience Senior Director, you will govern briefs, calendars, governance, and workflows across hub and spoke networks, driving ROI through