Global Brand Experience Operations Lead

Mars; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Company bonus

Job summary

Mars is seeking a Global Brand Experience Marketing Operations Lead to act as the central operational engine for our Ben’s Original and Dolmio brands. You will oversee The Kitchen, a hybrid team of internal talent and external partners, ensuring campaigns run on time, within budget, and to high standards.

You will manage governance, briefs, and calendars across hubs, while coordinating procurement and financial workflows to maximise ROI.

Qualifications

• A strong relationship builder who can influence across geographies.
• Significant experience in marketing operations or creative project management.
• Proven track record with integrated agency teams, governance, and SOW tracking.
• Deep understanding of multi-channel production pipelines.
• Hands-on experience with procurement tools, budgeting, and PO creation.
• Exceptional interpersonal skills for aligning senior teams and agencies.
• Proficiency with enterprise PM tools and collaboration suites.

Responsibilities

• Serve as day-to-day operational lead for The Kitchen, building streamlined workflows and SOPs.
• Direct Agency Relationship Management and partner with regional teams to deploy growth strategies.
• Gatekeeper for global briefs and manage Brand Experience calendar across hubs.
• Maintain governance to unblock bottlenecks and ensure on-time asset delivery.
• Oversee BX playbooks, guidelines, and regional toolkits for brand delivery.
• Lead content for milestones and quarterly reviews to drive brand consistency.
• Manage agency admin including SOWs, POs, budgets, and forecasting.
• Support Senior Director with contracting, rate cards, and retainer reviews.

Skills

Relationship building

Cross-functional collaboration

Marketing operations

Agency governance

Budget tracking

SOW/PO process

Procurement tools

PM tools

Tools

SAP

Coupa

Ariba

Salsify

DAM platforms

Miro

Mural

Microsoft Suite

Job description

Mars is seeking a Global Brand Experience Marketing Operations Lead to act as the central operational engine for our Ben’s Original and Dolmio brands. You will oversee The Kitchen, a hybrid team of internal talent and external partners, ensuring campaigns run on time, within budget, and to high standards.

You will manage governance, briefs, and calendars across hubs, while coordinating procurement and financial workflows to maximise ROI.