Global Brand Experience Marketing Operations Lead

Remote Worker LTD.; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

Mars is seeking a Global Brand Experience Marketing Operations Lead to act as the central operational engine for our global brands, including Ben's Original and Dolmio. You will oversee The Kitchen, our integrated agency team, aligning strategy, creative, production and procurement to deliver campaigns on time and within budget.

Reporting to the Global Brand Experience Senior Director, you will govern briefs, calendars, governance, and workflows across hub and spoke networks, driving ROI through

Qualifications

• A strong relationship builder with cross-functional influence across geographies.
• Significant experience in marketing operations, creative project management, or creative agency production.
• Proven track record of managing multi-discipline integrated agency teams and governance.
• Understanding of integrated production pipelines across multi-channel brand experiences.
• Hands-on experience with marketing procurement tools (SAP, Coupa, Ariba) and budget tracking.

Responsibilities

• Serve as the day-to-day operational lead for The Kitchen, building workflows and SOPs across internal teams and agency partners.
• Direct the Agency Relationship Management program and partner with regional teams to deploy brand growth strategies hitting targets.
• Act as gatekeeper for global briefs and manage Brand Experience calendar across hubs.
• Maintain governance to unblock bottlenecks and ensure assets are delivered on time and within scope.
• Oversee production, maintenance, and deployment of BX playbooks, guidelines, and localized toolkits.
• Direct strategic content for milestones and lead quarterly reviews to drive brand consistency.
• Manage content, design, social and commerce agency admin, including drafting SOWs, raising POs, budgeting, forecasting, and signoffs.
• Support the Global Brand Experience Senior Director with contracting, rate card compliance, forecasting and retainer reviews to maximize ROI.

Skills

Relationship building

Cross-functional collaboration

Marketing operations

Creative project management

Integrated Agency Team

Integrated agency teams

Agency governance

SOW tracking

Workflow orchestration

Production pipelines

Procurement tools

Budget tracking

Vendor cost reconciliations

Interpersonal skills

Cross-functional leadership

Salsify

DAM platforms

Miro

Mural

Microsoft

Mac based applications

Tools

SAP

Coupa

Ariba

Job description

Job Description:

We’re looking for a Global Brand Experience Marketing Operations Lead to serve as the central operational engine and delivery lead for our global brands (including Ben's Original™ and Dolmio™). Reporting directly to the Global Brand Experience Senior Director, you will oversee our Integrated Agency Team (IAT), affectionately known as "The Kitchen"- a hybrid team of internal talent and specialized external partners. Acting as the vital bridge between strategy, creative development, production, operational workflows, and commercial delivery, you will ensure our global campaigns are executed on time, within budget, and to the highest standards of operational excellence in service of our business goals (OGSM).

What are we looking for?

• A strong relationship builder, the ability to stand alone, influence without authority, and work with cross functional and multi geographies


• Significant experience in marketing operations, creative project management, or creative agency production


• A proven track record of managing multi-discipline integrated agency teams (IAT models incl CMI, Media, PR, Design/Content. Commerce, RA), agency governance, SOW tracking, and workflow orchestration, across our hub and spoke model..


• Deep understanding of integrated production pipelines across multi-channel brand experiences


• Hands-on experience with marketing procurement tools and processes (e.g., SAP, Coupa, Ariba), budget tracking, PO creation, and vendor cost reconciliations.


• Exceptional interpersonal skills with the ability to align diverse, senior cross-functional teams and external agency leaders under tight timelines


• Proficiency with enterprise project management tools (e.g. Salsify, DAM platforms, Miro, Mural, Microsoft, Mac based applications) and collaborative suites.

What will be your key responsibilities?

"The Kitchen" (IAT) Governance & Operational Leadership

• Serve as the day-to-day operational lead for "The Kitchen" (our Integrated Agency Team), building streamlined workflows, SOPs, and collaborative ways of working across internal teams and agency partners.


• Direct the Agency Relationship Management program (including performance reviews) and partner with regional teams to deploy brand growth strategies that achieve commercial targets.

Briefing Governance & Creative Project Orchestration

• Act as the primary gatekeeper for all global briefs and manage the master Brand Experience calendar to align review gates and launch timelines across global and regional hubs.


• Maintain rigorous project governance to proactively unblock operational bottlenecks and ensure all campaign assets are delivered on time, within scope, and in compliance with regulations.

Marketing Operations, Internal Comms & Brand Content Delivery

• Oversee the end-to-end production, maintenance, and deployment of global BX brand related playbooks, guidelines, and localized toolkits for regional teams.


• Direct strategic and creative content for high-profile business milestones (e.g., Global Marketing Town Halls, Summits, Brand Days, GNFLT) and lead quarterly "walk the wall" reviews to share learnings and drive brand consistency.

Commercial & Financial Stewardship

• Manage content, design, social and commerce agency commercial administration , including drafting Statements of Work (SOWs), raising POs, tracking budgets, forecasting, and verifying milestone signoffs..


• Support the Global Brand Experience Senior Director with agency contracting, rate card compliance, forecasting and annual retainer reviews to maximize marketing ROI.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.