Global B2C Growth Leader

British Council; Greater London; Hybrid; GBP 63,000 - 72,000; Full time

Benefits offered by this job

Pension scheme

Job summary

The British Council is seeking a bold, commercially driven Leader to own the growth engine for B2C sales across a global network. You will drive conversion, onboarding and revenue performance, working with markets, contact centres and regional operations to deliver measurable growth.

You will shape sales strategies, embed data-driven improvements, and align cross-functional teams across marketing, digital and customer operations to sustain scalable, continuous improvement.

Qualifications

• Proven track record of leading sales growth and revenue delivery.
• Experience leading across multi-site or geographically dispersed teams.
• Strong commercial acumen with experience owning or influencing significant revenue targets.
• Hands-on operational leadership in customer management or sales.
• Ability to translate data into actionable, scalable sales improvements.
• Experience working with global teams and complex organisational structures.

Responsibilities

• Lead and deliver the B2C sales growth strategy across global customer-facing teams.
• Collaborate with markets, contact centres, and regional operations to ensure high-impact execution.
• Develop and implement improved sales processes using data, insight and frontline feedback.
• Balance customer experience, operational efficiency and commercial impact.
• Act as a connector across marketing, digital, transformation and operations to deliver growth.
• Drive cultural and behavioural change across dispersed teams and align priorities.

Skills

Sales leadership

Revenue targeting

Conversion optimization

Stakeholder management

Data-driven decision making

Cross-cultural collaboration

Change management

Education

Degree or equivalent

Job description

The British Council is seeking a bold, commercially driven Leader to own the growth engine for B2C sales across a global network. You will drive conversion, onboarding and revenue performance, working with markets, contact centres and regional operations to deliver measurable growth.

You will shape sales strategies, embed data-driven improvements, and align cross-functional teams across marketing, digital and customer operations to sustain scalable, continuous improvement.