Global B2C Sales Transformation Leader

Cactus Search Ltd; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

Cactus Search Ltd is seeking an experienced Head of B2C Sales to lead a senior, internationally focused transformation. This strategic role focuses on turning sales strategy into measurable commercial results—driving conversion, maximising revenue and enhancing customer management and contact centre sales operations.

The role involves leading a global B2C transformation agenda, collaborating across operations, marketing, technology and senior leadership to deliver lasting improvements and

Qualifications

• Extensive experience in contact centre sales, customer management or B2C revenue operations.
• Proven track record of delivering sales performance and conversion improvements at scale.
• Experience leading strategic change across multiple teams, regions or international markets.
• Ability to balance commercial ambition with customer experience, operational efficiency and effective implementation.

Responsibilities

• Lead a global B2C sales development and transformation agenda.
• Improve lead-to-sale conversion and revenue generation.
• Identify opportunities to optimise sales processes, journeys and onboarding.
• Use data and insights to shape sales strategy and measure impact.
• Collaborate with operations, marketing, technology and leadership to deliver improvements.
• Embed new ways of working and translate transformation into lasting results.

Skills

B2C sales leadership

Sales transformation

Data-driven decision making

Cross-functional collaboration

International market experience

Customer experience focus

Job description

Cactus Search Ltd is seeking an experienced Head of B2C Sales to lead a senior, internationally focused transformation. This strategic role focuses on turning sales strategy into measurable commercial results—driving conversion, maximising revenue and enhancing customer management and contact centre sales operations.

The role involves leading a global B2C transformation agenda, collaborating across operations, marketing, technology and senior leadership to deliver lasting improvements and