Global Associate Imagery Support Representative

TN United Kingdom; United Kingdom; On-site; GBP 30,000 - 34,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Global Associate Imagery Support Representative, um exzellenten Kundenservice zu bieten. In dieser Rolle werden Sie interne und externe Kunden unterstützen, Bestellungen bearbeiten und technische Fragen beantworten. Sie werden auch an Schulungen teilnehmen und zur Verbesserung der Dienstleistungen beitragen. Wenn Sie über hervorragende Kommunikationsfähigkeiten und Erfahrung im Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, Teil eines preisgekrönten Teams zu werden, das Vielfalt schätzt und Chancen für alle bietet.

Benefits

Private Krankenversicherung

Persönlicher Rentenplan

25 Urlaubstage

Fahrrad-Leasing

Mitarbeiterhilfeprogramm

Mutterschafts- und Vaterschaftsurlaub

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, vorzugsweise im B2B-Bereich.
• Erfahrung mit Microsoft Windows und Office Suite.

Responsibilities

• Bereitstellung von exzellentem E-Mail-Kundenservice für interne und externe Kunden.
• Bearbeitung von Bestellungen und Vorbereitung von Angeboten.

Skills

Kundenservice

Microsoft Office Suite

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in Geographie oder ähnlichen Bereichen

2 Jahre Erfahrung im Kundenservice

Tools

Esri ArcGIS

QGIS

Job description

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Global Associate Imagery Support Representative, United Kingdom

Client: Maxar

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference: dbc8b17e6fc1

Job Views: 7

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Please review the job details below.

Maxar is currently seeking an Imagery Support Representative to join our team in London.

Maxar is seeking a Global Associate Imagery Support Representative to join our team! In this role, you will provide enterprise-level customer support for our external customers and ensure quality and performance delivery standards. You will develop internal and external client relationships, forecast client business needs, plan service deliveries, drive proactive service, and support mechanisms to reduce client downtime and costs. You will also liaise between customers, technical support, product development, sales, and field services to identify opportunities to support delivery improvements, reduce costs, and enhance value to the customer.

Maxar Intelligence is a provider of secure, precise geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our approach combines deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights quickly, at scale, and cost-effectively. Please note, this role is not eligible for Visa Sponsorship.

What You’ll Be Doing:

• Providing excellent email customer support for internal and external clients
• Answering inbound email and phone communications
• Processing orders and preparing quotations and feasibilities
• Assisting customers to define order requirements, including image selection
• Utilizing knowledge of company policies and departments to answer technical questions
• Applying knowledge of satellite imagery for basic quality control evaluations and recommendations
• Attending training and development courses; providing training to peers and customers as needed
• Communicating effectively at all levels of the company and with customers
• Participating in an On-Call rotation once a week
• Collaborating across departments to support delivery improvements and cost reduction

Minimum Requirements:

• Degree or 2 years of experience in customer service, preferably in a professional or B2B setting
• Experience with Microsoft Windows and Office Suite (Outlook, Excel, etc.)
• Ability to work on-call once per month, including weekends (paid additionally)
• Excellent communication skills

Preferred Requirements:

• Degree in Geography, GIS, Communications, Sciences, or similar fields
• Experience with GIS applications like Esri ArcGIS, ArcPro, QGIS
• Strong listening, comprehension, and interpersonal skills
• Effective problem-solving and analytical abilities

What’s In It For You:

Our awards like Best Employer and Top Employer reflect our strength in our people. Each team member contributes uniquely to our mission.

• Private Medical Insurance
• Personal Pension Plan
• 25 PTO days, Bank Holidays, Sick Leave
• Cycle to Work and Childcare Vouchers
• Employee Assistance Program
• Maternity and Paternity Leave
• And more!

This role is not eligible for Visa Sponsorship. Salaries are market-driven and competitive, based on experience and location. The salary range is £30,000 - £33,300 annually.

#LI-KC1

Maxar Technologies values diversity and is an equal opportunity employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, religion, national origin, disability, veteran status, age, or other protected characteristics.