Glenigan - Account Manager

Hubexo; Bournemouth; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid Bournemouth office

25 days holiday + bank holidays

Job summary

Hubexo is seeking a commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. You will own relationships, lead upsell conversations and secure longer-term contracts.

This hybrid role is Bournemouth-based with 3 days in the office and 2 days from home. You will work with Customer Success and Sales to ensure customers realise value from Hubexo’s data, insights and software.

Qualifications

• Experience growing revenue within existing customer accounts.
• Ability to engage senior decision-makers and build trusted stakeholder relationships.
• Structured, data-driven approach to account management.
• Balance relationship building with commercial discipline.
• Experience with stakeholder mapping, strategic account planning or structured sales processes.
• Experience renewing and expanding contracts and driving long-term value.
• Experience in SaaS, data, insights, subscription services or similar fields would be helpful.

Responsibilities

• Own commercial growth across an assigned portfolio of strategic customer accounts.
• Identify upsell and cross-sell opportunities across existing customer organisations.
• Increase Net Revenue Retention by supporting expansion, product adoption and long-term value.
• Grow Annual Contract Value through upgrades, packaging and multi-product adoption.
• Convert short-term agreements into longer-term contracts where value is created.
• Lead commercial conversations with senior stakeholders and run value-led account reviews.
• Collaborate with Customer Success to support renewals, expansion and risk management.
• Map stakeholders and build relationships across customer organisations.

Skills

Account management

Revenue growth

Stakeholder management

Commercial negotiation

SaaS experience

Relationship building

Job description

Grow strategic customer relationships and help customers get more value from Hubexo

Account Manager

Bournemouth, Holdenhurst Rd

Hybrid working: 3 days per week in our Bournemouth Hub, 2 days from home

OTE: £65,000–£75,000, including variable compensation

Monday to Friday 09:00-17:30

At Hubexo, we provide data, insights and software that help customers across the construction market make better decisions, work more efficiently and build more sustainably.

We are looking for a commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. This role is focused on expanding and strengthening customer relationships, increasing product adoption, growing contract value and securing longer-term agreements.

You will work closely with Customer Success and wider Hubexo teams to make sure customers see clear value from our products while delivering sustainable commercial growth for the business.

The role

• As an Account Manager, you will own commercial growth across an assigned customer portfolio. You will identify where customers could get more value from Hubexo, build relationships with senior stakeholders and lead commercial conversations that support retention, expansion and long-term partnership.
• This is a relationship-led role, but it is also commercially disciplined. You will be expected to grow account value, improve Net Revenue Retention, support multi-product adoption and help move customers into longer-term agreements.
• You will work with Customer Success, wider commercial teams and the global Key Account Management network to understand customer needs, manage risk, identify opportunities and convert account insight into revenue growth.

Why this role matters

Hubexo supports customers across the construction market with data, insight and software that help them make better decisions and work more efficiently. For our existing customers, the opportunity is not only to renew. It is to deepen the relationship, increase product value and help customers use more of what Hubexo can offer.

This role matters because strong account management protects customer trust and creates sustainable growth. You will help strategic customers see more value from Hubexo while growing contract value, improving retention and supporting long-term customer success.

What you’ll be doing

• You will manage and grow an assigned portfolio of strategic customer accounts.
• You will identify upsell and cross-sell opportunities across existing customer organisations.
• You will increase Net Revenue Retention by supporting expansion, product adoption and long-term customer value.
• You will grow Annual Contract Value through upgrades, packaging and multi-product adoption.
• You will convert short-term agreements into longer-term contracts where this creates value for the customer and Hubexo.
• You will lead commercial conversations with senior stakeholders.
• You will run value-led account reviews that connect customer goals to Hubexo products and services.
• You will work closely with Customer Success to support renewals, expansion planning and risk management.
• You will map stakeholders and build relationships across customer organisations.
• You will use data, account insight and customer conversations to identify opportunities.
• You will maintain accurate opportunity tracking, account activity and forecasts in CRM.
• You will work with the wider global Key Account Management network where relevant to support large ICP customers and shared growth opportunities.

About you

• You have strong commercial and negotiation skills.
• You have experience growing revenue within existing customer accounts.
• You are confident engaging senior decision-makers and building trusted stakeholder relationships.
• You bring a structured, data-driven approach to account management.
• You can balance relationship building with commercial discipline.
• You understand how to identify growth opportunities across an existing customer base.
• You have experience with stakeholder mapping, strategic account planning or structured sales processes.
• You are comfortable questioning, networking and creating opportunities through customer insight.
• You can work with Customer Success and wider internal teams to manage renewals, expansion and risk.
• You take ownership of outcomes, not activity alone.
• Experience in SaaS, data, insights, subscription services, construction, specification, building products or market intelligence would be helpful.

Why Hubexo

At Hubexo, account management is about more than maintaining relationships. You will work with customers to understand their goals, strengthen trust and identify opportunities to help them get more value from our data, insights and software.

You will join a business with trusted brands, strong market knowledge and long-standing customer relationships. In return, we need people who can stay close to customer needs, spot growth opportunities and take ownership of retention, expansion and long-term customer value.

What you can expect

A commercially focused Account Manager role with ownership of strategic customer growth.

OTE of £65,000–£75,000, including variable compensation.

A hybrid working pattern based from our Bournemouth office.

The opportunity to work with large ICP customers and contribute to wider global account growth.

A role that combines relationship management, commercial negotiation, account planning and revenue growth.

Close collaboration with Customer Success, Sales, global Key Account Management and wider Hubexo teams.

A business where customer value, commercial discipline and long-term growth matter.

Benefits

• hybrid working from our Bournemouth office, 25 days' holiday plus bank holidays and the option to buy or sell holiday.
• You will also have access to a strong pension, life assurance, discounted private medical insurance, 24/7 remote GP access, an Employee Assistance Programme, volunteering days, birthday leave and eye care support.

Hiring process

Our hiring process may vary by role, but we will explain what to expect from the start.

For this role, you can expect an initial conversation followed by role-related interviews focused on your account management experience, commercial judgement, stakeholder management, negotiation skills and ability to grow revenue across existing customers.

Adjustments

We want our recruitment process to be accessible and fair. If you need any adjustments or support during the process, please let us know.

We will handle this information carefully and only share it where needed to support the process.