Glenigan - Customer Success Executive

Hubexo; Bournemouth; Hybrid; GBP 46,800 - 57,200; Full time

Benefits offered by this job

Incentives including trips and event tickets

Job summary

Hubexo seeks a Customer Success Manager located in Bournemouth, focusing on customer engagement and retention. You will manage a wide portfolio of Glenigan subscribers, ensuring they maximize their use of our construction intelligence software.

This hybrid role supports your professional growth within a vibrant team and offers a realistic OTE of £52,000 through a combination of basic salary and commission.

Qualifications

• Experience in account management, customer success, inside sales, or similar customer-facing roles.
• Confidence in phone and video communication.
• Understanding of SaaS or subscription business models.

Responsibilities

• Manage a portfolio of over 200 customers and build strong relationships.
• Run online meetings and deliver demos and training.
• Monitor customer engagement and satisfaction to protect renewals.

Skills

Commercial awareness

Customer engagement

Account management

Sales experience

Tools

Salesforce

Job description

Overview

Customer Success Manager – Glenigan

Help customers turn construction intelligence into growth

Bournemouth, Holdenhurst Road

Hybrid working: 3 days per week in office, 2 days from home

Salary: Basic + commission, realistic OTE £52,000

Monday to Friday, 9:00am to 5:30pm

At Hubexo, we provide data, insights and software that help customers across the construction market make better decisions, work more efficiently and build more sustainably.

As a Customer Success Manager for Glenigan, you will manage a portfolio of existing customers who rely on our construction project intelligence to find opportunities, win tenders and grow their pipelines.

This is a customer success role with a clear commercial edge. You will help customers embed Glenigan into their daily routines, protect renewal value and identify opportunities for growth.

The role

You will own a portfolio of more than 200 Glenigan subscribers, building relationships with users and decision-makers through high-volume, high-quality phone and video contact.

Most of your impact will come from helping customers understand how Glenigan supports their goals. You will run online meetings, deliver focused demos and training, monitor engagement, spot risks early and support commercial conversations around renewal, upsell and cross-sell opportunities.

Although this role sits within Customer Success, it requires strong commercial acumen. You will help customers get value from Glenigan while supporting retention, growth and long-term customer outcomes.

This is a strong step into Customer Success if you are coming from sales, account management, retention or customer support. It is also a good opportunity if you are already in Customer Success and want a busy, target-driven role with clear commercial impact.

Why this role matters

Glenigan helps customers identify construction project opportunities, understand their market and build stronger pipelines.

Your role is to make sure customers use that insight well. By helping customers embed Glenigan into their working routines, you will support adoption, protect renewals and help identify opportunities where Glenigan can create more value.

This role matters because customer success at Hubexo is not only about service. It is about usage, value, trust, retention and growth.

What you’ll be doing

• You will own and manage a portfolio of more than 200 Glenigan subscribers.
• You will build strong relationships with users and decision-makers.
• You will make regular outbound calls and run online meetings to understand customer goals, challenges and priorities.
• You will show customers how to use Glenigan to target projects, track opportunities and stay ahead of competitors.
• You will deliver focused online demos and training so users leave clear on what to do next.
• You will work at pace, managing a high volume of weekly touchpoints across calls, emails and video meetings.
• You will monitor usage, engagement and satisfaction to spot risks early and protect renewals.
• You will create simple, focused account plans with clear actions, timelines and goals for each customer.
• You will have value-led commercial conversations that uncover upsell and cross-sell opportunities.
• You will pass qualified opportunities to Account Management and support them with insight from your accounts.
• You will keep Salesforce and other systems accurate and up to date so activity, risks and opportunities are visible.
• You will represent Glenigan and Hubexo professionally in every interaction and own issues through to resolution.

About you

• You enjoy a busy, target-driven role and get energy from seeing your results improve week by week.
• You have experience in account management, customer success, inside sales, telesales, retention, customer support or a similar customer-facing role.
• You may be stepping up from BDR, telesales or customer support into Customer Success, or you may already be in a customer success or account management role and ready for more growth.
• You are confident on the phone and on video, comfortable presenting your screen and handling questions in real time.
• You understand how SaaS or subscription businesses work, and why onboarding, engagement, usage and renewals matter.
• You are comfortable using CRM tools, ideally Salesforce, and you see accurate notes and activity logs as part of doing the job well.
• You use data and usage reports to decide where to focus, rather than waiting to be told what to do next.
• You are commercially aware and able to raise upsell or cross-sell opportunities without feeling pushy or transactional.
• Experience in construction, building products or selling into the construction market would be helpful, but it is not essential if you are ready to learn the market.
• You are organised, resilient and comfortable working at pace across a busy account portfolio.
• You take ownership of outcomes, not only activity.

Why Hubexo

At Hubexo, customer-facing roles are closely connected to customer value, adoption and growth. You will help customers understand and use our data, insights and software so they can make better decisions, improve efficiency and get more value from Hubexo.

You will join a business with trusted brands, strong market knowledge and long-standing customer relationships. In return, we need people who can build trust, stay close to customer needs and take ownership of outcomes that support retention, growth and long-term customer value.

You can expect a team that enjoys winning together, regular recognition for strong performance and incentives that have included trips to Ibiza and F1 tickets.

What you can expect

• A busy Customer Success role with clear ownership of a large customer portfolio.
• A realistic OTE of £52,000 through basic salary and commission.
• A hybrid working pattern based from our Bournemouth office.
• A role that combines customer engagement, product value, retention and commercial opportunity.
• The chance to build experience in a SaaS/subscription environment serving the construction market.
• Support from a team that values performance, energy, ownership and customer outcomes.

Hiring process

Our hiring process may vary by role, but we will explain what to expect from the start. For this role, you can expect an initial conversation followed by role-related interviews focused on your customer-facing experience, commercial awareness, communication style and ability to manage a busy portfolio.

We want our recruitment process to be accessible and fair. If you need any adjustments or support during the process, please let us know. We will handle this information carefully and only share it where needed to support the process.

Ready to build your future

If you are looking for a Customer Success role where you can help customers get real value from construction intelligence, build strong relationships and contribute to retention and growth, we would like to hear from you.