Public Sector Customer Expert – Onsite Glasgow

Teleperformance; Johnstone; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Training provided

Career progression

Mental health support

Job summary

Teleperformance in Glasgow is recruiting dedicated Contact Centre Agents for a full-time, on-site role. The position involves handling a dedicated caseload with empathy and professional conduct, engaging with potentially vulnerable customers, and coordinating with relevant agencies to improve well-being and financial stability.

You will conduct structured reviews, ask appropriate follow-up questions, verify information, and document progress in secure systems.

Qualifications

• Strong verbal and written communication skills required.
• Ability to build rapport and manage customer relationships.
• Proactive, empathetic mindset with professional conduct.

Responsibilities

• Handle a designated caseload and conduct challenging conversations.
• Maintain multiple cases simultaneously and manage workflow.
• Review information from multiple sources to assess evidence and next steps.
• Collaborate with team and other departments to support delivery outcomes.
• Record progress and maintain confidential evidence files.

Skills

Verbal communication

Written communication

Customer service

Multitasking

PC skills

Typing speed

Adaptability

Empathy

Tools

CRM systems

Job description

Teleperformance in Glasgow is recruiting dedicated Contact Centre Agents for a full-time, on-site role. The position involves handling a dedicated caseload with empathy and professional conduct, engaging with potentially vulnerable customers, and coordinating with relevant agencies to improve well-being and financial stability.

You will conduct structured reviews, ask appropriate follow-up questions, verify information, and document progress in secure systems.