GLA - Station Manager

John Menzies; Glasgow; On-site; GBP 70,000 - 110,000; Full time

Job summary

Menzies Aviation at Glasgow Airport seeks a Station Manager to lead day-to-day operations, safety, and service delivery for passenger services, ramp, de-icing and aircraft cleaning. You will report to the SVP Operations UK&I and steer a multi-national team to deliver excellence.

The role requires proven leadership, airline and airport stakeholder engagement, and a strong commercial sense to drive revenue and efficiency.

Qualifications

• Demonstrable leadership in managing operational teams at a busy airport.
• Extensive experience in aviation services including ramp and passenger handling.
• Strong financial and P&L awareness with business performance focus.
• Excellent leadership and people management skills.
• Excellent communication with senior airline and airport stakeholders.
• Knowledge of international ramp handling procedures and IATA standards.

Responsibilities

• Plan and direct operational activities at Glasgow Airport.
• Ensure safety and security procedures meet standards.
• Develop managers and foster staff development.
• Identify new business opportunities and maximize revenue.
• Manage service delivery to airlines per SLAs and budgets.
• Maintain relationships with internal/external customers and unions.

Skills

Leadership

Aviation operations

Financial acumen

People management

Communications

IATA standards

Ramp handling

GSE knowledge

Stakeholder liaison

Adaptability

Tools

IATA standards

Ramp handling

GSE knowledge

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Reporting to the SVP Operations UK&I, the Station Manager is responsible for the business interests and operations at Glasgow Airport.

The current dedicated customer model provides a focused product offering, with principal services being passenger services, ramp, ops, de-icing and aircraft cleaning. The role requires a proven manager with a strong operational and business understanding.

What you will be doing

• Planning, organisation and direction of operational activities at Glasgow Airport.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
• Leading, developing coaching and motivating managers to develop and utilise their skills.
• Maximising business potential and revenue, identifying and developing new business opportunities were appropriate.
• Leading service delivery to customer airlines in accordance with service level agreements and agreed budgetary levels.
• Instilling policies and procedures designed to increase the efficiency and effectiveness of the station, whilst promoting sound safety, security and people management practices.
• Establishing, maintaining and promoting effective working relationships with both internal and external customers.
• Liaising with employee and union representatives on a range of employee relations matters when required.
• Monitoring performance and taking action to correct any shortfalls.
• Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
• Providing reports as required, and service delivery measurements.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Demonstrable leadership skills in managing, maintaining and developing an operational workforce.
• Extensive experience and knowledge of aviation services, ideally to include ramp, freight, and passenger handling.
• Financially and commercially astute with a strong grasp of financial practices including P&L responsibility.
• Excellent leadership and people management skills
• Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
• Fully conversant with international airline ramp handling procedures, international aviation safety and security procedures. Good working knowledge of the IATA Standard Ground Handling Agreement.
• Able to work with a multi-national work force and to adjust to the local conditions of the station.
• Good knowledge of ramp GSE.
• Good working knowledge of the IATA Standard Ground Handling Agreement.
• Ability to develop and motivate senior management team and work well under pressurized environments, often with conflicting priorities.
• Flexible, determined and self-motivated.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.