Givenchy Beauty Ambassador

LVMH FRAGRANCE BRANDS; Newcastle upon Tyne; On-site; GBP 15,000 - 18,000; Part time

Job summary

Parfums Givenchy in Newcastle (Fenwick) is seeking a Beauty Ambassador to provide a personalised luxury service and achieve sales targets. The role is part-time (3 days, 0.6 FTE) at the counter, promoting Givenchy fragrances and cosmetics to customers.

Responsibilities include pro-active selling, product demonstrations, counter presence, and building lasting client relationships while upholding brand standards and corporate guidelines.

Qualifications

• Experience in luxury retail environment preferred.
• Ability to upsell and cross-sell across product categories.
• Strong communication and interpersonal skills.

Responsibilities

• To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Parfums Givenchy products and the brand
• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levelsTo conduct all assigned operational and administrative tasks
• To be a Parfums Givenchy brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Skills

Sales skills

Customer service

Product knowledge

Job description

Position: Givenchy Beauty Ambassador

Location: Fenwick, Newcastle

Hours: Part-time, 3 days (0.6 FTE)

Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957, was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance “L’interdit” was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

JOB DESCRIPTION

MISSION

As a Beauty Ambassador for Givenchy, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Givenchy at all times.

MAIN RESPONSIBILITIES

SALES

• To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Parfums Givenchy products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levelsTo conduct all assigned operational and administrative tasks
• To be a Parfums Givenchy brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.