GIP Claims Case Manager

TN United Kingdom; Swindon; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Income Protection Claims Case Manager to join their team. This role offers the flexibility of part-time or full-time work and focuses on delivering exceptional customer service. As a Claims Case Manager, you will manage your own caseload while building meaningful relationships with clients. The company values community, diversity, and inclusion, and offers a range of flexible employee benefits including a generous pension scheme and private medical insurance. Join a supportive environment where your contributions can make a real difference.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Flexible holiday options

Qualifications

• Experience in claims management is essential.
• Strong communication skills for customer interactions.

Responsibilities

• Provide expert claims assessment for Group Income Protection Claims.
• Build trust-based relationships with customers.

Skills

Claims management experience

Customer service

Verbal communication skills

Written communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

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Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Flexible, our office base is in Swindon

Closing Date: 16th May 2025

The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is very important to us, so if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management for our portfolio of Group Income Protection Claims. You will build trust-based relationships with customers and manage your own caseload of claims.

Who are we looking for?

• Claims management experience; CII Claims qualifications are preferred but not essential
• Passion for customer service and continuous improvement
• Ability to handle varying workloads, pressures, and priorities
• Excellent verbal and written communication skills, with the ability to establish professional relationships quickly
• Effective and sensitive communication with vulnerable customers, including difficult conversations
• Strong judgment and decision-making skills
• Positive team contribution and supportiveness
• Attention to detail, quality focus, and root cause analysis skills

What will you get in return?

We offer a wide range of flexible employee benefits, allowing you to tailor your package to your needs. Benefits include a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and holiday options. For more details, follow the link about our benefits.

Who we are:

At Zurich, we aim to be a responsible and impactful global insurer. With over 55,000 employees across more than 170 countries, we are committed to sustainable impact, employee wellbeing, diversity, and continuous development. We foster a supportive environment where everyone can thrive and contribute to a brighter future for our customers, people, and planet.

Our Culture:

We value community, diversity, and inclusion, and have received numerous awards for our efforts. We encourage our employees to bring their whole selves to work and ensure a respectful, welcoming environment. We prioritize wellbeing and offer extensive training, development, and community involvement opportunities, including our charitable arm, Zurich Community Trust, which has donated over £90 million in grants and volunteer work in the UK.

Join us to make a difference, be challenged, inspired, supported, and love what you do. Work for Zurich. #LI-Remote