GIP Claims Case Manager

TN United Kingdom; Reading; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a passionate Income Protection Claims Case Manager to join their dynamic team. This role offers the opportunity to manage your own caseload while prioritizing customer service and building strong relationships. With a commitment to diversity and inclusion, as well as a focus on employee wellbeing, this organization provides a supportive environment for personal and professional growth. If you thrive in a flexible and impactful workplace, this is the perfect opportunity for you to make a difference.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Options to buy or sell holiday days

Qualifications

• Experience in claims management with a focus on customer service.
• Strong communication skills for effective relationship-building.

Responsibilities

• Manage a portfolio of Group Income Protection Claims.
• Provide expert claims assessment and build trust-based customer relationships.

Skills

Claims management experience

Customer service

Communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

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Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Flexible, our office base is in Swindon

Closing Date: 16th May 2025

The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is a priority for us, so if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management for our portfolio of Group Income Protection Claims. You will build trust-based relationships with customers and manage your own caseload of claims.

Who are we looking for?

• Claims management experience; CII Claims qualifications are preferred but not essential
• Passionate about customers and continuous improvement
• Ability to handle varying workloads, pressures, and priorities
• Excellent communication skills, both verbal and written, with the ability to establish effective relationships quickly
• Effective and sensitive communication with vulnerable customers, including difficult conversations
• Strong judgment and decision-making skills
• Contribute positively to our team culture
• High attention to detail with a focus on quality and root cause analysis

What will you get in return?

We offer a wide range of flexible employee benefits, allowing you to tailor your package. Benefits include a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and options to buy or sell holiday days. For more details, follow the link about our benefits.

Who we are:

At Zurich, we aim to be a responsible and impactful global insurer, creating a brighter future for our customers, employees, and the planet. With over 55,000 employees across more than 170 countries, we are a stable leader in the insurance industry.

We are committed to sustainable impact, wellbeing, diversity, and continuous learning. Our long-standing charitable arm, Zurich Community Trust, has awarded over £90 million in grants and volunteer hours in the UK.

If you thrive in a dynamic environment that values creativity, initiative, and contribution, Zurich could be the right place for you. Join us and make a difference.

Our Culture:

We foster a community that values diversity and inclusion, ensuring everyone feels welcome and respected. We prioritize wellbeing and provide extensive support and development opportunities. We also encourage volunteering and charitable activities, reflecting our commitment to social responsibility.

Join us. Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-Remote