Gift Aid Advisor

Cats; Chelwood Gate; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Health and wellbeing support

Flexible working options

Discounted pet insurance

Job summary

Cats Protection in Chelwood Gate, East Sussex, is seeking a Gift Aid Advisor for a fixed-term role ending 31 December 2027 with hybrid working (approx. 2 days office-based).

The role covers all Gift Aid processes, CRM record-keeping, and HMRC claims, within the Marketing & Income Generation directorate. You will collaborate with colleagues to ensure best practices, maintain accurate records, and support supporters with Gift Aid while benefiting from flexible working and a comprehensive benefits

Qualifications

• Experience in a Gift Aid role, preferably within a fundraising environment.
• Experience of office administration, maintaining recording systems and procedures.
• Working or volunteering in a fundraising environment.
• Excellent written and verbal communication skills.
• Ability to work with a high level of accuracy and attention to detail.
• IT literate - proficient with Word, Excel and Outlook and CRM databases.

Responsibilities

• The purpose of this role is to be responsible for all aspects of the Gift Aid process, from the maintenance of Gift Aid record keeping on the main donor CRM and the Retail CRM, to the timely and efficient claiming of Gift Aid on the donations received at Cats Protection from HMRC.
• You will work closely with colleagues to ensure that Cats Protection follows best practice in raising, recording, processing and claiming Gift Aid.

Skills

Gift Aid experience

Attention to detail

Strong communication

Office administration

CRM system literacy

Tools

Word

Excel

Outlook

CRM systems

Job description

Team: Supporter Services

Location: Chelwood Gate, East Sussex (Hybrid working, approximately 2 days per week office-based)

Work pattern: 35 hours, Monday to Friday

Salary: Up to £28,454.94 per annum

Contract: Fixed term until 31st December 2027

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Gift Aid Advisor:

• The purpose of this role is to be responsible for all aspects of the Gift Aid process, from the maintenance of Gift Aid record keeping on the main donor CRM and the Retail CRM, to the timely and efficient claiming of Gift Aid on the donations received at Cats Protection from HMRC.

• You will work closely with colleagues to ensure that Cats Protection follows best practice in raising, recording, processing and claiming Gift Aid.

About the Supporter Services team:

• We sit within the Marketing & Income Generation directorate

• The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.

• The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

• We currently have a team of 15

What we’re looking for in our Gift Aid Advisor:

• Experience of working in a Gift Aid role, preferably within a fundraising environment

• Experience of office administration, maintaining recording systems and procedures

• Working or volunteering in a fundraising environment

• Excellent written and verbal communication skills

• Ability to work with a high level of accuracy and attention to detail

• IT literate - proficient with Word, Excel and Outlook and CRM databases

What we can offer you:

• 26 days’ annual leave plus bank holidays, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind

• Health and wellbeing support to help you stay well while working remotely

• Flexible working options to support a healthy work–life balance

• Access to discounted pet insurance to help care for your pet’s health

• and much more, which you can learn about here