French Speaking Technical Support Advisor

Foundever; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer experience is seeking a French Speaking Technical Support Advisor. You'll provide essential support for Nuance speech recognition software, require fluency in French and English, and you'll benefit from career growth opportunities and flexible working hours. This remote role accentuates customer service and technical proficiency in a dynamic environment.

Benefits

Training opportunities

Career growth opportunities

Employee benefits scheme

Team events

Qualifications

• Fluency in French and English is essential for this role.
• Experience in customer service and technical support is required.
• Knowledge of operating systems and MS Office is beneficial.

Responsibilities

• Provide inbound technical support via phone and email for Nuance software.
• Troubleshoot issues related to software setup and functionality.
• Escalate complex issues while ensuring high-quality case logging.

Skills

Fluency in French

Fluency in English

Customer service experience

Technical support experience

Knowledge of operating systems

MS Office proficiency

Communication tools knowledge

Good organization skills

Excellent communication skills

Education

CompTIA A+ certification training (optional)

Job description

French Speaking Technical Support Advisor

Req ID#: 144192

Location: UK Remote, any Location, GB

Category: Operations

Custom Field 4: Kallidus

Required Language: French

Employment Type: Full time

Contract Type: Permanent

About Foundever

Foundever is a global leader in the customer experience (CX) industry with 170,000 associates worldwide. We support top brands with innovative CX solutions, technology, and expertise to deliver seamless customer experiences.

Support for Nuance Communications

Nuance, an American multinational software company, specializes in speech recognition software and related applications. Foundever provides technical and customer support for Nuance products in various European languages, including French.

Role Responsibilities

• Provide inbound technical support via phone and email to customers using Nuance speech recognition software.
• Troubleshoot issues related to software installation, profile creation, headset compatibility, dictation, vocabulary, and voice recognition.
• Escalate complex issues appropriately while conducting research and testing to resolve customer queries.
• Maintain knowledge of Nuance products and services, and ensure case logging complies with quality guidelines.
• Work effectively under pressure and meet performance targets.

Qualifications and Skills

• Fluency in French and English.
• Experience in customer service and technical support, particularly with speech recognition technology or related software.
• Knowledge of computer operating systems, MS Office, and communication tools like MS Teams.
• Good organizational skills and ability to work independently and in a team.
• Excellent communication skills and composure in challenging situations.
• Optional: CompTIA A+ certification training.

Working Hours and Benefits

Shifts are Monday to Friday, either 8:00-16:30 or 8:30-17:00. Benefits include training, career growth opportunities, incentives, employee benefits scheme, and team events.

Additional Information

This job is active and accepting applications. The posting is valid until 13.08.2025.