German Technical Support Engineer

JR United Kingdom; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the technical support field seeks a German Technical Support Engineer in Woking. The role involves providing expert support, developing applications, and creating high-quality technical documentation. Candidates should have a degree in Engineering, fluency in German and English, and a customer service background.

Qualifications

• Fluency in German and English at CEFR C1/C2 level required.
• Minimum 2 years in a customer-facing role in a similar industry.
• Practical experience in technical documentation and using tools.

Responsibilities

• Provide real-time technical support to customers.
• Conduct site visits and support integration of sensor technology.
• Create and maintain technical documentation and user guides.

Skills

Technical Support

Application Development

Fluency in German

Fluency in English

Technical Documentation

Communication

Education

Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering

Tools

Microsoft Office

Job description

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German Technical Support Engineer, woking

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Client:

Hydronix Ltd

Location:

woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

• Provide real-time technical support to customers, resellers, and integrators.
• Deliver training sessions (both on-site and via multimedia).
• Create, update, and maintain technical documentation and user guides.

Application Development

• Identify, understand and develop new application opportunities from enquiries and trade events.
• Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
• Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
• Produce technical manuals reports to a high professional standard.
• Manage in-house Knowledgebase aiming to help customers become self-sufficient.
• Firmware and Software Products testing.

Qualifications and Experience:

• Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in German both spoken and written
• CEFR C1/C2 fluency in English both spoken and written
• Minimum of 2 years in a customer-facing role in similar industry.
• Minimum of 2 years’ experience managing and creating technical documentation, e.g. user guides.
• Ability to read and implement electrical/electronic schematics and wiring diagrams.
• Competence in Microsoft Office applications (Word, Excel, PowerPoint).
• Practical experience using basic hand and power tools.
• Full clean UK Driving Licence (Category B).
• Experience with PLC programming

General Information:

• Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
• Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.