German-Speaking Enterprise Support Specialist

Canva; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Equity packages

Inclusive parental leave

Wellbeing allowance

Flexible leave options

Job summary

Canva is seeking an Enterprise Support Specialist for the EMEA region who is fluent in German. You will own and resolve high-impact support tickets for strategic customers, working closely with Sales and Success teams on onboarding and escalations.

You will apply knowledge of Canva enterprise features like SSO/SCIM and Brand Kit, contributing to team knowledge and process improvements while delivering exceptional customer outcomes.

Qualifications

• Strong problem-solving and a customer-first mindset.
• Excellent English communication skills and fluent German (spoken and written).
• Ability to troubleshoot technical and account-related issues with sound judgement.
• Experience with SSO/SCIM and content management systems.

Responsibilities

• Manage and resolve enterprise support tickets for strategic customers.
• Coordinate with Sales and Success teams for onboarding and escalations.
• Use Canva enterprise features (SSO/SCIM, Brand Kit, User Management) to resolve cases.
• Provide back-office support and contribute to team knowledge through documentation.

Skills

Problem-solving

Customer-service mindset

Clear communication

German language

English language

Cross-functional collaboration

Ownership & accountability

Detail-oriented

Organized

Continuous improvement mindset

Tools

SSO

SCIM

Content management

Job description

Canva is seeking an Enterprise Support Specialist for the EMEA region who is fluent in German. You will own and resolve high-impact support tickets for strategic customers, working closely with Sales and Success teams on onboarding and escalations.

You will apply knowledge of Canva enterprise features like SSO/SCIM and Brand Kit, contributing to team knowledge and process improvements while delivering exceptional customer outcomes.