Enterprise Support Specialist — Scale Global Success

Canva; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Equity packages

Inclusive parental leave policy

Vibe & Thrive allowance

Flexible leave options

Job summary

Canva in the United Kingdom is seeking an Enterprise Admin Support Specialist to own and resolve high‑impact support tickets for our most strategic customers. You’ll work with Sales and Success teams, applying knowledge of enterprise features (SSO, SCIM, Brand Kit) to ensure smooth onboarding and ongoing issue resolution.

You’ll thrive in a regional, in‑region team, demonstrate customer‑first mindset, strong English and another European language, and help drive adoption and retention through

Qualifications

• Strong problem-solving and clear communication with a customer-first mindset.
• Ability to communicate effectively with customers and internal stakeholders.
• Experience troubleshooting a range of technical and account-related issues.
• Working knowledge of SSO, SCIM and content management systems.
• Able to manage and prioritise multiple tickets with quality and accountability.

Responsibilities

• Own and resolve Enterprise support tickets for strategic customers.
• Co‑locate with Sales and Success teams to improve coordination and resolution times.
• Provide back-office support during onboarding and escalations.
• Apply knowledge of Canva enterprise features (SSO/SCIM/Brand Kit) to resolve cases.
• Contribute to team knowledge through documentation and ticket trend analysis.
• Support the Strategic Pod Support program to drive product adoption and retention.

Skills

Problem solving

Clear communication

Customer-first mindset

English + another European language

SSO

SCIM

Content management

Ticket triage

Cross-functional collaboration

Ownership

Tools

SSO

SCIM

Help Center

Job description

Canva in the United Kingdom is seeking an Enterprise Admin Support Specialist to own and resolve high‑impact support tickets for our most strategic customers. You’ll work with Sales and Success teams, applying knowledge of enterprise features (SSO, SCIM, Brand Kit) to ensure smooth onboarding and ongoing issue resolution.

You’ll thrive in a regional, in‑region team, demonstrate customer‑first mindset, strong English and another European language, and help drive adoption and retention through