German Speaking Customer Support Advisor

Virtual Bridges; Coventry; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a German-Speaking Customer Support Advisor to join their dynamic team. In this role, you'll deliver exceptional customer service, ensuring customer inquiries are addressed efficiently while meeting departmental KPIs. Your ability to communicate fluently in German and English will be essential as you provide first-line support through various channels. This hybrid position offers a fantastic opportunity to grow within a supportive environment that values continuous improvement and collaboration. If you're passionate about customer service and ready for your next challenge, this could be the perfect fit for you.

Qualifications

• 12 months experience in customer service or contact centre environment.
• Fluency in German and English, with strong communication skills.

Responsibilities

• Deliver outstanding customer service and manage customer expectations.
• Log inquiries accurately and provide expert support via various channels.
• Collaborate with teams to enhance customer service processes.

Skills

Customer Service

Communication Skills

Problem-Solving

Data Entry

Tech-Savvy

Job description

Job Title: German-Speaking Customer Support Advisor
Salary: From £25,000
Working Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Location: Hybrid (After Training)

Role Overview

As a German-Speaking Customer Support Advisor, you will be at the forefront of delivering exceptional customer service. You will be part of a friendly, dynamic team, responsible for addressing customer inquiries, resolving issues efficiently, and ensuring high service standards. Your key focus will be meeting departmental KPIs while maintaining a customer-first approach at all times.

Key Responsibilities

1. Deliver Outstanding Customer Service: Ensure customers receive a seamless and positive experience by prioritising their needs.
2. Accurate Data Entry: Log customer inquiries, issues, and faults into company systems, ensuring swift and effective resolutions.
3. Provide Expert Support: Offer first-line support and detailed product guidance via phone, email, and social media platforms.
4. Manage Expectations: Communicate professionally and empathetically, effectively managing customer expectations throughout.
5. Meet KPIs: Consistently meet and exceed departmental KPIs to maintain excellent service levels.
6. Stay Up-to-Date: Regularly engage with training to stay informed on product updates, process changes, and industry regulations.
7. Continuous Improvement: Proactively suggest improvements to customer service processes to enhance overall efficiency and satisfaction.
8. Collaborate Across Teams: Work closely with internal teams to ensure customers receive the best possible support.

Requirements

1. Experience: A minimum of 12 months of experience in a customer service or contact centre environment.
2. Languages: Strong verbal and written communication skills in both German and English.
3. Tech-Savvy: Proficient in computer systems and comfortable with learning new software quickly.

General Responsibilities

1. Adhere to company policies, procedures, and service standards.
2. Strive to meet and exceed performance targets and KPIs.
3. Carry out any additional duties as required by the Customer Support Manager.

If you're a customer-focused professional fluent in German and looking for your next challenge, we'd love to hear from you! Apply now and take the next step in your career with us.