German speaking Customer Service Advisor

French Selection UK; Greater Manchester; On-site; GBP 25,000; Full time

Job summary

A well-established British company is seeking a German-speaking Customer Service Advisor in Manchester. The main responsibilities include providing exceptional customer service, processing orders, and resolving customer issues while collaborating with internal departments. This role is also open to entry-level applicants, making it an excellent opportunity for recent graduates.

Qualifications

• Fluent in German (written and spoken) essential.
• Previous experience in customer service or administration beneficial.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process orders and record data accurately.
• Resolve product or service issues proactively.

Skills

Communication

Customer Service

Proactivity

Team Collaboration

Job description

FRENCH SELECTION UK

German speaking Customer Service Advisor
Also suitable for entry-level applicants without previous experience, recent graduates or equivalent, candidates without previous experience in Customer service
Location: Manchester
Salary: £25,000 per annum plus benefits
Ref: 4262GC

To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 4262GC

The Company: A well-established British company with international operations

Main duties:
To be the initial point of contact for customers and provide the highest standard of customer experience.

The Role:
- Respond to customer enquiries via phone and email providing outstanding customer service
- Be responsible for order processing recording data accurately
- Identify customer needs and upsell products when appropriate
- Support and collaborate with all departments to drive the success of the business.
- Proactively resolve any product or service issues to ensure customer satisfaction and loyalty.
- Co-ordinate with the warehouse ensuring timely dispatch of goods
- Administrative duties as needed

The Candidate:
- Fluent in German (written and spoken) essential
- Previous experience in customer service or in an administrative role beneficial
- Excellent communication and interpersonal skills
- Confident, proactive and dynamic

The Salary: £25,000 per annum plus benefits

Bilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.