German-Speaking CS Manager, DACH (Remote)

JD Power; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development opportunities

Job summary

JD Power is seeking a German and English-speaking Customer Success Manager to lead the DACH Customer Success Team and drive value for our data products and services. The role is remote with a UK footprint, reporting to the Director of Customer Success, and requires full-time commitment.

You will guide a team of seven Customer Success Executives (two currently on maternity leave) plus two part-time members, balancing hands-on ownership with strategic leadership to deliver measurable outcomes

Qualifications

• Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business experience.
• Proven record of improving customer retention, adoption, satisfaction and commercial growth.
• Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance.
• Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous.
• Must be bi-lingual: English and German (spoken and written)

Responsibilities

• Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services.
• Develops and empowers the DACH Customer Success team, driving lifecycle growth and delivering commercial outcomes across Germany, Austria and Switzerland.
• Act as a critical link between strategy and execution, implementing process improvements and supporting commercial initiatives.
• Maintain direct ownership of a portfolio of customers and ensure exceptional customer experience.

Skills

Customer Success

Account Management

Client Services

Data products understanding

Bi-lingual English & German

Education

Bachelor's degree or equivalent

Job description

JD Power is seeking a German and English-speaking Customer Success Manager to lead the DACH Customer Success Team and drive value for our data products and services. The role is remote with a UK footprint, reporting to the Director of Customer Success, and requires full-time commitment.

You will guide a team of seven Customer Success Executives (two currently on maternity leave) plus two part-time members, balancing hands-on ownership with strategic leadership to deliver measurable outcomes