German Speaking Cruise Sales and Support (Hybrid)

Carnival Corporation & plc; England; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Employee shares plan

Health/wellbeing programmes

Onsite restaurant

Job summary

Carnival UK is seeking a German-speaking Customer Service professional to join our Cunard team. You will engage with guests and travel partners across multiple channels, delivering outstanding service.

The role offers hybrid working with up to three days at home and opportunities to contribute to sales as well as guest satisfaction. You will thrive in a fast-paced, international environment and bring strong communication skills in German and English.

Qualifications

• Strong customer focus and excellent communication skills in both German and English.
• Ownership, accountability and effective problem-solving capability.
• Time management, organisation and reliability.
• Collaborative team working and a commitment to continuous improvement.

Responsibilities

• Act as primary contact for German-speaking guests and partners across channels.
• Resolve enquiries, complaints and issues with practical solutions.
• Support revenue through upselling and sales opportunities.
• Maintain product and process knowledge and comply with procedures.

Skills

German language

English language

Customer service

Communication

Job description

Carnival UK is seeking a German-speaking Customer Service professional to join our Cunard team. You will engage with guests and travel partners across multiple channels, delivering outstanding service.

The role offers hybrid working with up to three days at home and opportunities to contribute to sales as well as guest satisfaction. You will thrive in a fast-paced, international environment and bring strong communication skills in German and English.