International Cruise Representative- German Speaking

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Mitarbeiterrabatte auf Kreuzfahrten

Prämien- und Benefits-Programm

Regelmäßige Firmenevents

Job summary

Carnival UK sucht eine/n deutschsprachige/n Kundenservice-Mitarbeiter/in im Cunard-Team. Sie betreuen Gäste und Reiseagenturen über mehrere Kanäle hinweg in Deutsch und Englisch und tragen so maßgeblich zur Kundenzufriedenheit bei.

Die Stelle ist hybrid mit bis zu drei Tagen Home-Office. Wünschenswert sind eine starke Kundenorientierung, eigenverantwortliches Arbeiten sowie Teamfähigkeit in einem internationalen Umfeld.

Qualifications

• Kundenorientierung und exzellente Kommunikationsfähigkeiten in Deutsch und Englisch.

Responsibilities

• Primärer Ansprechpartner für deutschsprachige und internationale Gäste sowie Reiseagenturen; exzellenter Kundenservice über mehrere Kanäle.
• Enthaltung von Anfragen, Beschwerden und Supportfällen; praktische Lösungen finden und positive Gästeerlebnisse sichern.
• Unterstützung beim Umsatz durch Upselling, Verkaufsabschlüsse und Sales-Möglichkeiten.
• Pflege von Produkt-, System- und Prozesswissen; Einhaltung operativer Verfahren, Datensicherheit und Unternehmensrichtlinien.

Skills

Kundenorientierung

Sprachkenntnisse Deutsch/Englisch

Job description

Role Overview

Sprichst du Deutsch? Möchtest du deine Sprachkenntnisse im Berufsalltag einsetzen und weiterentwickeln? Arbeitest du gerne mit Menschen, bringst idealerweise Erfahrung im Kundenservice mit und möchtest Teil eines internationalen Teams werden?

Job Description

Sprichst du Deutsch? Möchtest du deine Sprachkenntnisse im Berufsalltag einsetzen und weiterentwickeln? Arbeitest du gerne mit Menschen, bringst idealerweise Erfahrung im Kundenservice mit und möchtest Teil eines internationalen Teams werden?

Dann bewirb dich jetzt! Wir sind ein kleines, engagiertes Team bei Cunard und freuen uns auf deine Bewerbung.

The International Contact Centre provides sales, service and operational support to international guests and travel agent partners, contributing to revenue growth, customer satisfaction and service excellence.

Key responsibilities

• Act as the primary point of contact for German-speaking and international guests and travel agent partners, delivering exceptional customer service across multiple communication channels.
• Resolve customer enquiries, complaints and support issues effectively, identifying practical solutions and achieving positive guest outcomes.
• Support revenue generation through upselling, closing techniques and identifying sales opportunities.
• Maintain accurate product, system and process knowledge while complying with operational procedures, data controls and company policies.
• This role is classified as CUK13 and is available on a full-time/part-time, permanent/fixed-term basis. We offer hybrid work including up to three days working from home.

The ideal candidate is more than just your CV. You’re someone who brings:

• Strong customer focus and excellent communication skills in both German and English.
• Ownership, accountability and effective problem-solving capability.
• Effective time management, organisation and reliability.
• Collaborative team working and a commitment to continuous improvement.

In this role, your distinct personal attributes will be the key to standing out. We are on the lookout for candidates who want to excel in Sales. If you possess qualities that can drive success in the Sales sector, we want you on our team. Your ability to blend skills with interpersonal strengths will set the foundation for innovation and growth within our Cunard team.

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

Why join us

• Our Cunard team is about being part of a community that values growth, work-life balance, and wellbeing.
• Read our employee experience guide to learn more about life as a Carnival UK colleague here.
• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

For roles which we determine are subject to a Basic BS check:

Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.

For roles which we determine will be subject to a Standard/ Enhanced check:

Due to the nature of this role, the successful candidate will be required to undergo a Standard/ Enhanced DBS check. This role is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and applicants will be required to disclose criminal record information that we are legally entitled to consider. We assess such information fairly and, on a case‑by‑case basis, taking into account the nature of the role and the relevance of the information disclosed.

#CUK #Job Functions: Customer Service; Sales;Administraton

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

About The Team

The Cunard Sales and Marketing team are instrumental in the success of Cunard and our aim to be the benchmark of luxury travel. Our marketing teams maximize opportunity and create focused, meaningful communications that help to grow existing audiences as well as appealing to new ones. We have experts across advertising, CRM, brand, PR, digital, loyalty and the creative studio who work together collaboratively to create unforgettable holiday happiness. Our sales teams develop and grow partnerships ensuring they have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team provide support to a team of ship based sales managers and work with third parties to find new routes to market for our brand.