German Immigration Case Manager - Inbound

Jobtailor; Sheffield; On-site; GBP 32,000 - 52,000; Full time

Job summary

Jobtailor in the United Kingdom seeks an Immigration Case Manager to oversee immigration files from initiation to completion, ensuring deadlines and service standards are met. You will be the primary contact for assignees and business stakeholders, coordinating submissions and maintaining compliant records.

You will collaborate across the business to deliver a seamless client experience, build strong client relationships, and contribute to process improvements under supervision of the Client

Qualifications

• Previous experience managing a caseload in a regulated environment is required.
• Strong client service experience and ability to build professional relationships and manage stakeholder expectations.
• German and English language skills, both written and verbal.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, competing deadlines and a high-volume workload.
• Strong attention to detail and commitment to accurate, high-quality work in a compliance-driven environment.
• Ability to follow established processes, policies and client protocols while exercising sound judgement on escalations.
• Experience reviewing documentation and maintaining detailed records accurately.
• Ability to work collaboratively within a team environment and provide support and knowledge sharing.

Responsibilities

• Manage immigration cases from initiation through completion.
• Ensure deadlines and service standards are met.
• Act as primary point of contact for assignees and business stakeholders.
• Provide updates and guidance throughout the case lifecycle.
• Collect, review and prepare immigration documentation.
• Coordinate application submissions.
• Maintain accurate case records and compliance with client protocols, legal guidance and internal quality standards.
• Monitor case progress, identify potential issues and raise escalations for complex matters.
• Collaborate with colleagues across the business to deliver a seamless client experience.
• Build strong client relationships through consistent, high-quality service delivery.
• Contribute to process improvement initiatives.
• Work under the supervision of the Client Delivery Team and Legal Advisory.

Skills

German & English

Tools

CRM Systems

Microsoft Office

Workflow Management Systems

Job description

Jobtailor in the United Kingdom seeks an Immigration Case Manager to oversee immigration files from initiation to completion, ensuring deadlines and service standards are met. You will be the primary contact for assignees and business stakeholders, coordinating submissions and maintaining compliant records.

You will collaborate across the business to deliver a seamless client experience, build strong client relationships, and contribute to process improvements under supervision of the Client