Geotechnical Service Engineer

JR United Kingdom; Reading; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is looking for a Product Specialist & Technical Service Engineer to enhance their product development lifecycle. This role involves collaborating with Sales, Marketing, and R&D teams to define product features and ensure alignment with customer expectations. The ideal candidate will have a strong background in technical service or product management, with excellent problem-solving and communication skills. Join this dynamic and innovative environment to contribute to engineering solutions that make a difference.

Benefits

21 days of annual leave

Medical and dental coverage

Life insurance benefits

Company pension contribution

Qualifications

• 3+ years in technical service or product management in technology or engineering.
• Strong organizational skills and attention to detail.

Responsibilities

• Create and maintain technical documentation and manuals.
• Travel to customer sites for installation and training.

Skills

Technical Service

Product Management

Problem-Solving

Communication Skills

Collaboration

Education

Bachelor's degree in Material Science

Master's degree (preferred)

Tools

Windows Operating Systems

Job description

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We are seeking a Product Specialist & Technical Service Engineer to play a pivotal role in our product development lifecycle, ensuring our offerings meet and exceed customer expectations. This position will collaborate closely with Sales, Marketing, and R&D teams to define product features, specifications, and requirements, aligning them with customer preferences and market trends.

Key Responsibilities

• Create, revise, and maintain comprehensive technical documentation, manuals, support materials, datasheets, and blog posts
• Collaborate with sales on developing complex proposals and promoting products
• Represent the company at national and international exhibitions, conferences, and trade shows
• Serve as technical lead on customer inquiries and issue resolution
• Provide expert advice to customers regarding product processing and properties
• Travel to customer sites within the UK and internationally for installation and training
• Define product features and specifications aligned with customer preferences
• Conduct thorough testing of software and firmware to ensure seamless hardware integration
• Collaborate with development teams on test plans and procedures
• Identify technical opportunities for mutual growth

Requirements

• Bachelor's degree (BSc) in Material Science, Civil Engineering, Geotechnical Engineering, or related field (Master's degree preferred)
• Minimum three years of proven experience in technical service or product management, ideally within technology or engineering sectors
• Basic understanding of Windows operating systems and software installation/troubleshooting
• Outstanding written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Demonstrated capability to work collaboratively with cross-functional teams
• Strong organizational skills with ability to prioritize and manage multiple tasks
• Willingness to continuously learn and adapt to new technologies
• Competitive base salary (£45,000 - £55,000) plus performance bonus of up to 20%
• 21 days of annual leave plus public holidays
• Medical and dental coverage
• Life insurance benefits (after 3 months of service)
• Company pension contribution of 3%

If you're passionate about engineering solutions and enjoy working in a dynamic, innovative environment, we'd love to hear from you!