Field Service Engineer

Agfaradiologysolutions; Winchester; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an X-Ray Field Service Engineer to provide exceptional technical support and maintenance for imaging products. This role involves traveling to healthcare facilities to ensure optimal performance of equipment and delivering outstanding customer service. You'll manage your schedule for installations and repairs while adhering to health and safety guidelines. Join a dynamic global organization that values innovation and offers career development opportunities in a supportive environment. If you're ready to make an impact in the healthcare sector, this is the role for you!

Benefits

Career development opportunities

Competitive salary

Friendly work environment

Supportive management

Qualifications

• HNC or ONC degree in relevant fields or equivalent experience.
• Experience in a medical environment is preferred.

Responsibilities

• Deliver technical support and maintenance for imaging products.
• Travel to customer sites for installations and repairs.
• Produce detailed reports for customer updates.

Skills

Problem-solving

Customer care skills

Technical support

Communication

Education

HNC or ONC in Electromechanics

Degree in Electronics

Degree in Computer Science

Job description

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Direct message the job poster from Agfa Radiology Solutions

Talent Acquisition Advisor || Recruitment Manager || Technical & Non-Technical Recruitment || Candidate Journey || Employee Engagement & Advocacy

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and responsible for the installation, commissioning, maintenance, and servicing of imaging equipment and associated ICT/electrical equipment. You travel to customer sites such as hospitals, clinics, and laboratories to ensure proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.

Tasks

• Problem-solving in a responsible and methodical manner while carrying out effective customer care skills to ensure customer satisfaction.
• Produce accurate and detailed reports to keep the customer informed about the work and to satisfy H&S compliance record keeping.
• Observe and adhere to company health & safety guidelines and contribute to a safe working environment.
• Manage your own schedule for field-based installations, corrective actions, upgrades, and preventative maintenance.
• Return equipment and parts in a compliant and timely manner following ISO and WEEE procedures.

Profile

• You have an HNC or ONC degree in electromechanics, electronics, computer science, or equivalent, or at least a few years of experience in a similar role.
• You have excellent problem-solving skills.
• You have experience working in a medical environment.
• You possess a valid driving license (category B).
• You are willing to travel daily to customer sites.
• You are a team player.
• You are self-motivated.

What we offer now and in the future

• A dynamic global organization with a history of innovation and a strong product portfolio.
• A challenging environment with supportive management.
• Opportunities for career development and growth.
• A competitive salary and benefits package.
• A friendly work environment with dedicated, professional colleagues.

Interested?

If this brief description excites you, we would love to speak with you personally to provide more insight into your tasks, responsibilities, and growth opportunities within our company. Don't hesitate—respond immediately!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Engineering

Industries

• Hospitals, Healthcare, and Medical Equipment Manufacturing