Geospatial Tech Support Lead – Customer Excellence

KOREC Construction UK & Ireland; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Company car and fuel card

23 days’ holiday + banking holidays

Pension scheme

Perkbox Benefits

Employee Assistance Programme

Life insurance

Job summary

KOREC Construction UK & Ireland is seeking a Liverpool-based Technical Support Leader to manage the UK office-based team, ensuring rapid, practical customer support across the UK & Ireland. The role spans coaching, content creation, and cross-functional collaboration to drive high-quality service and knowledge sharing.

Responsibilities include monitoring tickets, improving KPIs, and supporting product specialists to reduce downtime. Regular site visits to upskill the Operations Team are expected.

Qualifications

• Experience in geospatial/survey industry is essential.
• Proven experience leading a technical support team.
• Ability to communicate technical solutions to both technical and non-technical users.
• Strong organisational skills with ability to manage priorities and escalations.

Responsibilities

• Lead the Technical Support Team to ensure inquiries are responded to quickly and resolved efficiently.
• Monitor ticket age, allocation and quality for high-value customers; maintain records in HappyFox.
• Support escalations and complex queries; uphold clear, professional customer communication.
• Collaborate with Sales, Service, Operations and Product teams to ensure joined-up support.
• Source and share technical reference materials; contribute to knowledge base content.
• Conduct diagnostics and troubleshooting; stay up to date with core product portfolio; deliver training to improve team capability.

Skills

Technical leadership

Customer service

Team management

Geospatial knowledge

Technical communication

Problem solving

Tools

HappyFox

Pipedrive

Job description

KOREC Construction UK & Ireland is seeking a Liverpool-based Technical Support Leader to manage the UK office-based team, ensuring rapid, practical customer support across the UK & Ireland. The role spans coaching, content creation, and cross-functional collaboration to drive high-quality service and knowledge sharing.

Responsibilities include monitoring tickets, improving KPIs, and supporting product specialists to reduce downtime. Regular site visits to upskill the Operations Team are expected.