General Surgery Admin & Scheduling Specialist

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Support Secretary to join the General Surgery team. The role focuses on managing outpatient bookings, data quality, and responsive administrative support to clinicians and patients, ensuring smooth patient pathways and efficient service delivery.

Working within a busy General Surgery administration team, you will coordinate appointments, handle inquiries, and provide comprehensive secretarial support to consultants and

Qualifications

• Able to manage outpatient and procedure bookings and cancellations.
• Maintain accurate data across Trust systems and patient records.
• Respond to patient, clinician and staff queries in a timely manner.
• Provide support to consultants, nursing and management teams.

Responsibilities

• Manage the booking, rebooking and cancellation of outpatient appointments and procedures.
• Monitor clinic utilisation and support effective use of appointment capacity.
• Act as a first point of contact for patient, clinician and staff enquiries.
• Process referrals and ensure patients are scheduled appropriately on Trust systems.
• Undertake data quality validation exercises and correct inaccuracies, ensuring patient records are complete and up to date.
• Monitor and maintain departmental worklists.
• Support validation and tracking of patient pathways including RTT compliance.
• Coordinate special arrangements for patients including interpreters and transport.
• Undertake filing, scanning, photocopying and electronic document management.
• Produce routine reports and performance information.
• Provide administrative support to consultants, nursing and management teams.
• Provide cross-cover across the General Surgery administration team.
• Support the completion of PTL and waiting list actions as directed by operational managers and medical secretaries.
• Support management of cancelled clinics, appointment recovery activity and utilisation of available clinic capacity.
• Assist with backlog reduction and service improvement initiatives within the General Surgery service.
• Support implementation of operational action plans and service developments as required.

Skills

Administrative support

Data quality

Scheduling

Customer service

Communication

Tools

Microsoft Office

Outlook

Electronic document management

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Support Secretary to join the General Surgery team. The role focuses on managing outpatient bookings, data quality, and responsive administrative support to clinicians and patients, ensuring smooth patient pathways and efficient service delivery.

Working within a busy General Surgery administration team, you will coordinate appointments, handle inquiries, and provide comprehensive secretarial support to consultants and