General Services Manager

Sodexo; Sudbury; On-site; GBP 39,000 - 44,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is hiring a General Services Manager in the United Kingdom to lead integrated facilities management services across a site. You will inspire and manage a diverse team, ensuring high service standards in catering, cleaning, security and workplace services.

Strong focus on budgets, profitability, health and safety compliance is essential. You will build strong relationships with clients and stakeholders, monitor performance through audits and KPIs, and drive continuous improvement while

Qualifications

• Experience leading facilities management teams or multi-service operations.
• Strong leadership and people development capabilities.
• Proven budget management and cost control experience.
• Excellent communication with clients, stakeholders and teams.
• Experience with compliance, health & safety, audits and quality standards.

Responsibilities

• Lead the delivery of integrated facilities management services across the site.
• Develop and support a diverse team to maintain high performance.
• Build relationships with clients and stakeholders, exceeding expectations.
• Manage multiple services including catering, cleaning, security and workplace services.
• Oversee budgets, costs and profitability initiatives.
• Champion health, safety and compliance to statutory and company standards.
• Monitor service performance via audits, KPIs, and feedback; implement improvements.
• Lead recruitment, onboarding, training and performance management.

Skills

Leadership

Budget management

Communication

People management

Health & safety

Organisational skills

Microsoft Office

Operational management systems

Education

IOSH qualification

Food Safety Level 3

Tools

Microsoft Office

Operational management systems

Job description

• Full time
• Monday- Friday
• £39,000 - £44,000 per annum
• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Facilities Management.

Key Responsibilities

• Lead the delivery of integrated facilities management services, ensuring exceptional service standards across the site.
• Inspire, develop, and support a diverse team, creating a positive, high‑performing culture where everyone can thrive.
• Build strong relationships with clients and stakeholders, acting as the main point of contact and ensuring their expectations are consistently exceeded.
• Drive operational excellence by managing multiple services, including catering, cleaning, security, and workplace services.
• Take ownership of financial performance, managing budgets, controlling costs, and identifying opportunities to improve profitability.
• Champion health, safety, food safety, and compliance, ensuring all statutory and company standards are met.
• Monitor service performance through audits, KPIs, and customer feedback, implementing improvements where needed.
• Lead recruitment, onboarding, training, and performance management, helping your team develop and reach their full potential.
• Identify opportunities to grow the business, improve services, and strengthen long‑term client partnerships.
• Work collaboratively with department managers to ensure seamless day‑to‑day operations across the site.
• Promote a culture of continuous improvement, innovation, and exceptional customer service.
• Ensure the site operates efficiently while delivering outstanding experiences for clients, customers, and colleagues.

What we’re looking for

• Previous management experience within facilities management, hospitality, catering, or a multi‑service operational environment.
• A proven ability to lead, motivate, and develop large, diverse teams.
• Strong commercial and financial awareness, with experience managing budgets, costs, and operational performance.
• Excellent communication and relationship‑building skills, with the confidence to engage with clients, stakeholders, and colleagues at all levels.
• A customer‑focused mindset with a passion for delivering exceptional service.
• Experience managing compliance, health & safety, audits, and quality standards within a regulated environment.
• Strong organisational skills with the ability to prioritise workloads and manage multiple services simultaneously.
• A proactive, solutions‑focused approach with the ability to make decisions and resolve operational challenges effectively.
• Confidence using Microsoft Office and operational management systems.
• An IOSH qualification and Food Safety Level 3 are desirable.
• A flexible, hands‑on leader who leads by example and is committed to driving continuous improvement.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.