Assistant General Services Manager

Sodexo Group; Belfast City District; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Wellbeing platform

Employee Assistance Programme

Virtual GP

Discount scheme

Pension plan

Learning & development

Bike to work

Enhanced benefits

Job summary

Sodexo is recruiting an experienced Assistant General Services Manager to oversee soft services across three client sites in the Greater Belfast area. The role focuses on leading teams to deliver cleaning, catering, security, and other support services with a strong emphasis on safety, compliance, and client satisfaction.

You will coordinate with internal teams and contractors, monitor KPIs, and drive continuous improvement while supporting budget management and resource planning.

Qualifications

• Experience in managing multiple client sites across facilities/soft services.
• Ability to lead, motivate and develop operational teams to deliver high standards.
• Strong client relationship skills and ability to build trusted partnerships with clients and stakeholders.
• Experience conducting operational audits and maintaining compliance with health and safety standards.
• Knowledge of health & safety legislation and safe working practices.
• Experience using CAFM systems to manage work orders, reporting and service records.
• Strong proficiency in Microsoft Office for reporting and document control.

Responsibilities

• Support day-to-day management of multiple client sites across Greater Belfast.
• Lead and motivate teams to deliver outstanding soft services (cleaning, catering, security, etc.).
• Coordinate planned and reactive works with internal teams and contractors.
• Monitor KPIs, audits and compliance; drive continuous improvement.
• Build relationships with clients and key stakeholders.
• Manage staffing levels, resource planning and performance.
• Use CAFM and Office tools to manage work orders and records.
• Support budget management and cost-saving initiatives.

Skills

Management experience

Facilities management

Leadership

Client relationship management

Operational audits

Health & safety knowledge

CAFM systems

Microsoft Office

Driving licence

Tools

CAFM systems

Microsoft Office

Job description

Assistant General Services Manager

Location: Greater Belfast, Northern Ireland – Multi-Site Location
Salary: £30,000 per annum
Contract: Full-time, Permanent

At Sodexo, we believe that every interaction matters. We're looking for an experienced Assistant General Services Manager to support the delivery of exceptional facilities management services across three client sites in the Greater Belfast area.

This is an exciting opportunity for an experienced facilities or soft services professional who enjoys leading teams, building strong client relationships and driving operational excellence across multiple sites.

What you'll be doing

As Assistant General Services Manager, you'll play a key role in ensuring the safe, efficient and compliant delivery of a range of soft services, including cleaning, catering, security and pest control, while coordinating minor technical maintenance activities.

Key responsibilities include:

• Supporting the day-to-day management of multiple client sites.
• Leading and motivating operational teams to deliver outstanding service.
• Managing cleaning, catering, security and other support services.
• Coordinating planned and reactive works with internal teams and contractors.
• Monitoring KPIs, audits and compliance standards while driving continuous improvement.
• Building strong relationships with clients and key stakeholders.
• Managing staffing levels, resource planning and operational performance.
• Using CAFM systems and Microsoft Office to manage work orders, reporting and service records.
• Supporting budget management, labour planning and cost‑saving initiatives.

What we’re looking for

We’re looking for someone with:

• Previous management experience within Facilities Management or Soft Services.
• Experience managing cleaning, catering and/or security operations.
• Excellent leadership, organisation and communication skills.
• Strong client relationship management experience.
• Experience conducting operational audits and maintaining compliance standards.
• Knowledge of health & safety legislation.
• Experience using CAFM systems.
• Strong Microsoft Office skills.
• A full UK driving licence with the ability to travel between sites.

Desirable

• IOSH Managing Safely.
• Level 3 Management qualification (or equivalent).
• Experience within healthcare, education or corporate environments.
• Experience with contract management, KPI reporting and specialist contractors.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications